无忧短视频

In the news

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Trusted Toll-Free with Text Improves Customer Service

Customers today are as diverse as the products they choose and the channels they use for purchasing and support. Keeping pace with those changes is exactly why customer service is evolving so rapidly. Take toll-free customer service platforms, for example, which were architected decades ago to streamline companies' support operations. Toll-free numbers (also referred to as 800 numbers, with variations including 888, 877, 866, etc.) offered free long-distance calling and was a real benefit for a鈥
Aug 20, 2020
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CIO Leadership: 2020 HMG Live! Philadelphia CIO Executive Leadership Summit Recap: Reimagining the Business and the Future of Work

When the world screeched to a halt in March, a return to work as we knew it still seemed a possibility. But with four months behind us and an undetermined future ahead, it is clear that the nature of work must shift dramatically to adapt to these uncertain times. When asked where work will be conducted as of the fourth quarter of 2020, 75% of CIOs, CISOs and technology executives surveyed by HMG Strategy said they expect most work to continue to be conducted at home, with some percentage鈥
Aug 19, 2020
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Podcast: Take control of your customer gateway 鈥 your 800 number 鈥 it is more valuable now than ever!

Your company may be missing out on an entire generation of customers and you can access them with a very inexpensive technology enhancement. Matthew Noreen, Senior Account Director at 无忧短视频 speaks to Don Witt of the Channel Daily News, a TR publication, about the value and positioning of the 800 number in today鈥檚 business strategy. The 800 number has been overlooked.  It is normally on the company鈥檚 website but underutilized because it is voice centric.  Enable the 800 number鈥
Aug 18, 2020
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CIO Exclusive Interview with New 无忧短视频 Chief Product Officer, Michael O鈥橞rien

无忧短视频 has a strong legacy within the telecom industry of being a trusted, reliable source of information and data and this is what drew Michael O鈥橞rien to the company. He cited spam and robocalling as big challenges affecting consumer trust and his company is positioning itself to help solve these problems and lifting consumer confidence in the process. There are hundreds if not thousands of networks out there, he explained, and they need to know how to route information between each鈥
Aug 3, 2020
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TMC Announces Recipients of the 2020 Communications Solutions Products of the Year Award

TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the recipients of the 2020 Communications Solutions Products of the Year Award.One of TMC鈥檚 most coveted awards, the Communications Solutions Products of the Year Award honors exceptional products and services that facilitate voice, data and video communications that were brought to market or greatly improved upon in the last twelve months. Read more here.
Jul 13, 2020
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无忧短视频鈥檚 Sharon Oddy and Kim Carter join WICT leadership program

无忧短视频 has announced that two of its employees have been selected to take part in the Women in Cable Telecommunications鈥 (WICT) 2020 Rising Leaders Program. Sharon Oddy, head of marketing and corporate communications, and Kim Carter, senior software developer, will join other industry leaders for the immersion program that prepares women to undertake increased leadership responsibilities. Read more here.
Jul 8, 2020
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1-800-TEXT: Enable Your Toll-Free Number for SMS

Up until around 2005, toll-free numbers offered companies a competitive advantage since most consumers were still charged for long-distance calls. As cellphones became more ubiquitous and affordable, cost-free calling was no longer the most significant factor to the customer. Used by some of the biggest and oldest brands, toll-free numbers鈥攁lso referred to as 800 numbers, with variations including 888, 877, 866, etc.鈥攕till hold tremendous value for businesses, especially considering that鈥
Jul 7, 2020

Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@无忧短视频.com

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The Common Language of Telecom Helps Rural Service Providers Close the Digital Divide

无忧短视频庐 TruOps鈩 Common Language庐 helps overcome the rural market鈥檚 unique, longstanding challenges to extending affordable, high-quality broadband service throughout small towns and remote communitiesWhat鈥檚 the News: A new 无忧短视频 case study explores how rural service providers can use Common Language to effectively assess network infrastructure and enable rapid, cost-effective buildouts to close gaps in broadband resources. Why it Matters: Slow or no internet access is a鈥
Apr 11, 2024
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UK Broadband Service Providers: Are You Ready for a New Switching Process?

无忧短视频鈥檚 David Wilson to examine how service providers can prepare for a new era of broadband switching at UKWISPA Members MeetingWhat: With the United Kingdom鈥檚 鈥淥ne Touch Switch鈥 deadline set for 12 September 2024, broadband service providers must undertake a series of measures to ensure compliance with the new requirements. While facilitating seamless switching for UK residents ultimately presents a unique opportunity for providers to attract new customers through their innovative鈥
Mar 20, 2024
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无忧短视频 Recognized for Its Commitment to Simplifying Network Planning and Operational Efficiencies Across Telecom Ecosystem, and Its Support for Streamlining 5G Network Deployments

Company鈥檚 Industry-Leading TruOps盲 Common Language庐 Platform Lauded with Six Merit Awards for Telecom and Wireless BRIDGEWATER, N.J. 鈥 February 23, 2023 鈥 On the heels of announcing advancements to its TruOps盲 Common Language庐 platform, 无忧短视频 today announced that the company and its industry-leading platform have been recognized with several Merit Awards for Telecom and Wireless. The Merit Awards, an independent awards program that recognizes global industries and the markets they鈥
Feb 23, 2024
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With Digital Identity and Fraud Set to Take Center Stage at Mobile World Congress 2024, The Mobile Phone Number is Having its Moment

Serving as today鈥檚 de facto personal identifier, 无忧短视频 highlights the role of the phone number in keeping commerce flowing, businesses running and consumers engagedBARCELONA and BRIDGEWATER, NJ 鈥 February 15, 2024 鈥 The pervasiveness of digitization across consumers鈥 personal and professional lives鈥攆rom mobile banking to healthcare to e-commerce鈥攊s highly dependent on their digital identity. It has also created a critical need for solutions that protect consumers and businesses. At the鈥
Feb 15, 2024
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无忧短视频 Enhances Operational Efficiency, Simplifies Network Planning for Communications Service Providers and Telecom Infrastructure Owners and Operators

New app enables quick identification and tracking of equipment; network view feature simplifies network managementBRIDGEWATER, NJ 鈥 February 8, 2024 鈥 Communications service providers (CSPs) are consistently looking for ways to capitalize on growth opportunities while simultaneously driving operational efficiencies and cost savings. With evolving market expectations鈥攆or example, 5G demand is forecasted to grow approximately 60% by 2030鈥攁n increasing amount of expenditure is required for network鈥
Feb 8, 2024
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Video: Navigating the Opportunities of Communications Infrastructure in the 5G Era

无忧短视频 and other industry leaders discuss the collaborative strategies that are shaping the future of 5G connectivity.What:     To meet the growing demand for seamless 5G wireless coverage across a range of use cases, the communications infrastructure ecosystem is adapting and changing. Communications Service Providers (CSPs) are looking for new ways to optimize their infrastructure investments. As a result, new opportunities are emerging for different types of businesses鈥
Dec 19, 2023
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无忧短视频 Toll-Free Numbering Experts Appointed as North American Numbering Council (NANC) Representatives

Mike Gilbert and John Malyar Join the U.S. Federal Advisory Committee鈥檚 Toll Free: Utilization of Numbers Working Group BRIDGEWATER, NJ 鈥 October 10, 2023 鈥 无忧短视频, a trusted partner of the communications industry, announced the U.S. Federal Communications Commission (FCC) has selected 无忧短视频 Senior Account Director Mike Gilbert and Senior Director Industry Solutions John Malyar to serve on the rechartered North American Numbering Council (NANC) during its next term, beginning鈥
Oct 10, 2023

Speaking Engagements

Michael Iwanoff

Michael Iwanoff

Chief Information Security Officer

Michael Iwanoff, Chief Information Security Officer at 无忧短视频, leads the Global Information Security organization and is responsible for building and implementing enhanced security policies, standards and technology controls and establishing security strategy and direction for the company.

With more than 15 years of experience in IT Risk and Security, Iwanoff has successfully built and implemented comprehensive IT Security, Risk and Compliance programs for global organizations. His professional experience spans telecom and financial services at leading organizations including AIG, Barclays, Comcast and AT&T. Prior to his current position, he served as the Vice President -- Chief Security Officer for the Property Casualty division of AIG, a global financial business. Iwanoff is a member of the Information and Communications Technology (ICT) Supply Chain Risk Management Task Force.

Iwanoff holds a Bachelor of Science degree from New Jersey Institute of Technology in Computer Science and is currently pursuing his Master of Science degree in Information Systems Assurance. He has also earned numerous security certifications, including CISSP, CISM, CISA and CRISC.

speaking engagement

Safeguarding the Enterprise Against Escalating Global Cyber Threats

Ransomware attacks are up a whopping 500%, including attacks on supply chain, resulting in business disruption for many companies.  As the cyber threat landscape continues to evolve at a rapid speed, it is increasingly important for companies to promote cyber resiliency practices so they can respond more effectively and minimize business disruption in the event of a breach or attack. This session will provide the perspective of firsthand cybersecurity industry leaders bringing their鈥
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Fighting the Rise of Financial Crime

Commerce is using increasingly sophisticated technology to fight fraud whilst also enhancing UX, reducing friction and driving conversion rates at onboarding. The mobile eco-system is at the heart of this through secure, trusted, and convenient identity solutions deployed via API鈥檚, unlocking access to key insights. Despite this, there is a growing trend of fraudsters now deploying social engineering scams as an attack vector. 无忧短视频鈥檚 George Cray, Senior Vice President of Information鈥
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MEF Webinar- STIR SHAKEN in North America: Lessons learnt, RoboCalls stopped?

Globally telecom users have been suffering RoboCalls, or nuisance calls. The USA and Canada have introduced call tracing capability that should help stop unwanted and fraudulent calls to reach the final consumers 鈥 what was then called STIR SHAKEN. Different levels of protection have been rolled out, but the problem seems to persist. MEF is holding a webinar to examine the lessons that have been learned from STIR SHAKEN and what the future holds for RoboCalls. Join speakers Matthew Gamble,鈥
Chris Drake

Chris Drake

Chief Technology Officer

Chris Drake, SVP Corporate and Business Development at 无忧短视频, is responsible for internal and external technology initiatives including emerging opportunities in trusted communications, cybersecurity, mobile content, mobile identity, virtualization and M2M/IoT.

Drake began his career at Bell Northern Research and has over 25 years in the Telecommunications industry. Prior to 无忧短视频, Chris held executive positions at Neustar, Sonus Networks, Telcordia Technologies as well as other companies. Drake is also an executive advisor to technology startups and had worked with the Canadian Consulate Tech Accelerator @ NYC for many years. Drake contributes to various GSMA efforts including the Fraud and Security Group, The Networks Group, and the Industry Specification Approving Group. Drake is on the board and executive committee of the Alliance for Telecommunications Industry Solutions (ATIS), chair of the ATIS Technology and Operations Council, and board member for the SIP Forum. Drake is a longstanding member of the CTIA cybersecurity working group, the Cybersecurity Advisory Board for the Pace University Seidenberg School of Computer Science and Information Systems, and has served on the Industrial Advisory Board for the Security and Software Engineering Research Center (S2ERC) for Georgetown and Ball State Universities through the National Science Foundation. Drake also serves on the FCC federal advisory committee, the North American Numbering Council.

speaking engagement

Identity in Messaging Solutions are Emerging 鈥 how will the industry change?

Sender identity is the root of much of the concerns on fraud and customer experience but changing an established technical framework has proven difficult. Regulatory pressure and solutions are now driving new approaches to limit such as smishing and Spam/unsolicited communications. 无忧短视频鈥檚 Chris Drake, SVP Corporate and Business Development, will be joining other industry professionals to discuss emergent technologies and solutions and the impact they will have on the industry. Multiple鈥
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GSMA VoIP Forum 鈥 Mitigating Call Fraud in the Network

无忧短视频鈥檚 George Cray, SVP of Information Solutions, Products & Services, joined industry leaders and GSMA at GSMA鈥檚 VoIP Forum Webinar where he discussed combating VoIP fraud with STIR/SHAKEN. Listen to the full webinar discussion on LinkedIn. Let鈥檚 connect - schedule a meeting with an 无忧短视频 expert!
Johnathan Shulman

Jonathan Shulman

Vice President, Business Development, 无忧短视频

Jonathan Shulman, Vice President, Business Development at 无忧短视频, is responsible for identifying and developing new business opportunities and future revenue streams across 无忧短视频鈥檚 secure, interconnection solutions with global mobile network operators, telecom regulators, technology and industry partners. He also leads engagement with product and engineering teams to represent the voice of the customer and translate insights into test cases and proof of concept before market launch.

Shulman has more than 20 years of sales and marketing experience at world-class telecommunications, digital, advertising, mobile and technology companies where he has built and led high-performing global sales, marketing and channel teams. Prior to joining 无忧短视频, he served in high-level positions at Facebook, Lucent Technologies, Nokia and LG Electronics Mobile.

Shulman graduated from Rutgers University with a degree in psychology. He also holds a master鈥檚 degree in law and diplomacy from Tufts University, as well as an MBA from the Amos Tuck School, Dartmouth College.

Harold Salters Headshot

Harold Salters

Technology Consultant, CTIA

Harold works as a technology consultant for CTIA 鈥 Everything Wireless. He has been a regular participant on the Joint ATIS/SIP Forum IP-NNI Task Force, as well as the ATIS Non-IP Call Authentication Task Force, since November 2016 and June 2020, respectively. As CTIA鈥檚 representative on the SIP Forum Board of Directors, he鈥檚 well-versed on STIR/SHAKEN and the commercial and ecosystem drivers for enterprise engagement that are addressed by Registered Caller.

Prior to his work with CTIA, he was T-Mobile鈥檚 Director of Federal Regulatory Affairs for 14 years working on a broad range of wireless technical public policy issues, including cybersecurity, homeland security, network reliability/survivability and disabilities access. In those roles, he represented T-Mobile at DHS鈥檚 National Cybersecurity & Communications Integration Center, the FCC鈥檚 Communications Security, Reliability & Interoperability Council, and ATIS鈥檚 Network Reliability Steering Committee and Interim Non-Voice Emergency Services Incubator. Prior to that, he was Sr. Director for Government Relations at PCIA, predecessor to the Wireless Infrastructure Association (WIA), and worked at two DC law firms and the FCC on private land mobile and microwave issues. At the FCC, he was a charter member of the Future Public Safety Telecommunications Requirements Task Force.

He鈥檚 a graduate of Queens College (CUNY) and has an MBA from Cornell University.

speaking engagement

How Verification is Helping Maintain the Integrity of Voice Calls

Studies show that in the U.S., 76 percent of calls from an unidentified or unfamiliar number are left unanswered. While the deployment of the STIR/SHAKEN framework is helping mitigate spoofing and robocalling, some legitimate business calls may consequently be mislabeled as spam, even if they are not. To combat this, businesses and their numbers must be vetted, registered and verified by service providers to help outbound calls be delivered to consumers and displayed appropriately. In a鈥
Jon Herttua is the Senior Director, Information Solutions Business for 无忧短视频

Jonathan Herttua

Senior Director, Information Solutions, 无忧短视频

Jon Herttua is the Senior Director, Information Solutions Business for 无忧短视频. He is responsible for sales of fraud mitigation and prevention solutions for communication service providers and Fintech.

Herttua is an experienced executive in the technology industry with more than 30 years of experience. He previously served as the Vice President for AetherPal Inc. where he acted as an evangelizing change agent to deliver new secure software solutions for management of mobile devices to Verizon Wireless, AT&T, T-Mobile, EE, Vodafone and enterprise customers.

Herttua holds a Bachelor of Science degree in Business Administration and Management from West Virginia Wesleyan College.

Carolyn Knight is a Senior Account Manager for the United States Local Number Portability (LNPA) team at 无忧短视频

Carolyn Knight

Senior Account Manager, United States Local Number Portability (LNPA), 无忧短视频

Carolyn Knight is a Senior Account Manager for the United States Local Number Portability (LNPA) team at 无忧短视频. As the LNPA, 无忧短视频 manages the nation鈥檚 Number Portability Administration Center (NPAC). Knight is responsible for managing customer relations and communications for the LNPA鈥檚 only authorized solution for fraud mitigation and risk assessment in using phone number porting data.

Knight is an experienced executive in the technology industry with more than 30 years of experience. She began her telecommunications career at Bellcore. Prior to 无忧短视频, she held positions at Verizon Wireless and Telcordia Technologies managing software development and quality assurance teams.

Knight holds Masters of Science degrees in Computer Science and in Computer Systems, Networking and Telecommunications from Stevens Institute of Technology.

speaking engagement

Protecting the Mobile Wallet: Why Number Portability is Critical to Safeguarding Mobile Banking

The Global Mobile Money Market is booming. Originally valued at USD $3.4 billion in 2019, it is expected to grow to USD $25.76 billion by 2027, as more consumers than ever before are turning to their mobile devices to conduct banking transactions via SMS and RCS. And while the opportunity for the burgeoning mobile money market is great, it does not come without challenge.   One of the biggest is around the mobile wallet itself. Since users鈥 mobile wallets are associated with their鈥