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In the news
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Trusted Toll-Free with Text Improves Customer Service
Customers today are as diverse as the products they choose and the channels they use for purchasing and support. Keeping pace with those changes is exactly why customer service is evolving so rapidly. Take toll-free customer service platforms, for example, which were architected decades ago to streamline companies' support operations. Toll-free numbers (also referred to as 800 numbers, with variations including 888, 877, 866, etc.) offered free long-distance calling and was a real benefit for a…
Aug 20, 2020
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CIO Leadership: 2020 HMG Live! Philadelphia CIO Executive Leadership Summit Recap: Reimagining the Business and the Future of Work
When the world screeched to a halt in March, a return to work as we knew it still seemed a possibility. But with four months behind us and an undetermined future ahead, it is clear that the nature of work must shift dramatically to adapt to these uncertain times.
When asked where work will be conducted as of the fourth quarter of 2020, 75% of CIOs, CISOs and technology executives surveyed by HMG Strategy said they expect most work to continue to be conducted at home, with some percentage…
Aug 19, 2020
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Podcast: Take control of your customer gateway – your 800 number – it is more valuable now than ever!
Your company may be missing out on an entire generation of customers and you can access them with a very inexpensive technology enhancement. Matthew Noreen, Senior Account Director at ÎÞÓǶÌÊÓƵ speaks to Don Witt of the Channel Daily News, a TR publication, about the value and positioning of the 800 number in today’s business strategy.
The 800 number has been overlooked. It is normally on the company’s website but underutilized because it is voice centric. Enable the 800 number…
Aug 18, 2020
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CIO Exclusive Interview with New ÎÞÓǶÌÊÓƵ Chief Product Officer, Michael O’Brien
ÎÞÓǶÌÊÓƵ has a strong legacy within the telecom industry of being a trusted, reliable source of information and data and this is what drew Michael O’Brien to the company. He cited spam and robocalling as big challenges affecting consumer trust and his company is positioning itself to help solve these problems and lifting consumer confidence in the process.
There are hundreds if not thousands of networks out there, he explained, and they need to know how to route information between each…
Aug 3, 2020
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TMC Announces Recipients of the 2020 Communications Solutions Products of the Year Award
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the recipients of the 2020 Communications Solutions Products of the Year Award.One of TMC’s most coveted awards, the Communications Solutions Products of the Year Award honors exceptional products and services that facilitate voice, data and video communications that were brought to market or greatly improved upon in the last twelve months.
Read more here.
Jul 13, 2020
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ÎÞÓǶÌÊÓƵ’s Sharon Oddy and Kim Carter join WICT leadership program
ÎÞÓǶÌÊÓƵ has announced that two of its employees have been selected to take part in the Women in Cable Telecommunications’ (WICT) 2020 Rising Leaders Program.
Sharon Oddy, head of marketing and corporate communications, and Kim Carter, senior software developer, will join other industry leaders for the immersion program that prepares women to undertake increased leadership responsibilities.
Read more here.
Jul 8, 2020
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1-800-TEXT: Enable Your Toll-Free Number for SMS
Up until around 2005, toll-free numbers offered companies a competitive advantage since most consumers were still charged for long-distance calls. As cellphones became more ubiquitous and affordable, cost-free calling was no longer the most significant factor to the customer. Used by some of the biggest and oldest brands, toll-free numbers—also referred to as 800 numbers, with variations including 888, 877, 866, etc.—still hold tremendous value for businesses, especially considering that…
Jul 7, 2020
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Press Releases
Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@ÎÞÓǶÌÊÓƵ.com
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@ÎÞÓǶÌÊÓƵ.com
press release
In the Fight Against Fraudulent Calls, Cross Border Authentication is Focus of New NMG Webinar
ATIS’ Jim McEachern and ÎÞÓǶÌÊÓƵ’s Bob Grant Explore the Latest Treatment of International Calling and What Needs to be Done to Ensure Business and Consumer Trust
What: With businesses relying on phone calls to reach their customers, it is important to maintain trust in this vital communications channel. As more countries establish rules for inbound voice calls, successfully reaching international consumers is a burgeoning problem since some legitimate phone numbers are inadvertently…
Aug 8, 2023
press release
The Impact that Towers, Neutral Hosts and Data Centers Have on Telcos and 5G Rollouts
NMG Webinar Features Experts from AvidThink, Futurum Research, ÎÞÓǶÌÊÓƵ and Orkay Consulting
What: The success of digital transformation and next-generation communication deployments like 5G hinges on a coordinated approach across the ecosystem. With many service providers in the early stages of the significant network upgrades required to deploy next-generation apps and services, they are looking at how to fully monetize 5G. In addition, maximizing 5G profitability means communications…
Aug 3, 2023
press release
How the Right Texting Method Drives Customer Engagement
MEF Leadership Forum 2023 Panel Session with ÎÞÓǶÌÊÓƵ’s Matt Lear Discusses How Short Codes, 10DLC and Toll-Free Messaging Help Businesses Better Connect with Customers
What: With 98% of all text messages opened, it’s not surprising that businesses rely on it to boost customer engagement. However, with multiple methods of mass text messaging available, it can be difficult for businesses – weighing cost, delivery and engagement rates – to decide which method is best for them.
During…
Jul 11, 2023
press release
UK Number Portability: Experts' Insights on Necessity of Change
Telecoms Experts Discuss Why the UK Needs to Revamp its Number Portability Process
With Fraud Losses in the UK Estimated at £137 billion, Omnisperience’s Teresa Cottam and ÎÞÓǶÌÊÓƵ’s David Wilson Explore How a Modernized Number Portability Process Can Help Solve this Growing Issue
What: While number porting is essential for a healthy competitive market because it gives customers the choice and convenience of changing service providers…
Jul 5, 2023
press release
Maximizing Profits and Competitiveness with Telecom Common Language
Network Element Resellers Can Maximize Profits and Competitiveness by
Speaking the Common Language of the Telecom Ecosystem
ÎÞÓǶÌÊÓƵ TruOps Common Language® enables resellers to meet customer demand with an
industry-standard resource for quickly and accurately identifying and classifying network equipment
• What’s the News: A new ÎÞÓǶÌÊÓƵ use case explores how Common Language benefits network element resellers and their communication service…
May 31, 2023
press release
ÎÞÓǶÌÊÓƵ Attends International Telecoms Week
Legion of Telecom Superheroes to Descend Upon International Telecoms Week 2023 and Unite the Trusted Communications Ecosystem
National Harbor, MD – May 16, 2023
Who:
A legion of Trusted Communications Superheroes are set to descend upon International Telecoms Week 2023. Their mission? To unite the trusted communications ecosystem while fighting fraudsters and addressing the mounting challenges across the telecom ecosystem. Each equipped with unique superpowers, these heroes are battling…
May 16, 2023
press release
With millions in CapEx at stake for service providers each year, digital transformation and next-generation communication deployments like 5G require a coordinated approach across the ecosystem—and a common language—to succeed.
Upcoming Connect (X) panel with ÎÞÓǶÌÊÓƵ’s John Hayes explores the challenges, opportunities and considerations for 5G network planning and expansion
What: Many service providers are in the early stages of the significant network upgrades required to deploy next-generation apps and services—and their ability to fully monetize 5G. Hurdles like spectrum demands, regulatory challenges, infrastructure needs and investment requirements prevent 5G connectivity…
May 3, 2023
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