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Pipeline Magazine: The Five Rs of the Customer Experience: Protecting Digital Identity, Preventing Fraud & Robocalls
Michael O鈥橞rien, Executive Vice President of Corporate Business Development at 无忧短视频, emphasizes collaborative efforts among regulators and communication service providers to combat challenges posed by a surge in fraudulent activities, using the 鈥5 Rs of CX鈥 framework to address issues such as trust-building, regulatory compliance, customer retention and infrastructure adaptability for a safer digital future.
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