ÎÞÓǶÌÊÓÆµ

In the news

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Trusted Toll-Free with Text Improves Customer Service

Today, there are 42 million toll-free numbers in use. Even during high-call volume periods, customers trust them for engaging with companies. In this Smart Customer Service article, our Senior Account Director Mike Gilbert explores how toll-free numbers can expand the way customer service teams engage with consumers and how business texting can help strengthen customer relationships and improve customer satisfaction.
Aug 20, 2020
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CIO Leadership: 2020 HMG Live! Philadelphia CIO Executive Leadership Summit Recap: Reimagining the Business and the Future of Work

When the world screeched to a halt in March, a return to work as we knew it still seemed a possibility. But with four months behind us and an undetermined future ahead, it is clear that the nature of work must shift dramatically to adapt to these uncertain times. When asked where work will be conducted as of the fourth quarter of 2020, 75% of CIOs, CISOs and technology executives surveyed by HMG Strategy said they expect most work to continue to be conducted at home, with some percentage…
Aug 19, 2020
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Podcast: Take control of your customer gateway – your 800 number – it is more valuable now than ever!

Some companies may be missing out on an entire generation of customers that can be accessed with a very inexpensive technology enhancement. Matthew Noreen, Senior Account Director at ÎÞÓǶÌÊÓÆµ speaks to Don Witt of the Channel Daily News, a Telecom Reseller publication, about the value and positioning of the 800 number in today’s business strategy.
Aug 18, 2020
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CIO Exclusive Interview with New ÎÞÓǶÌÊÓÆµ Chief Product Officer, Michael O’Brien

ÎÞÓǶÌÊÓÆµ has a strong legacy within the telecom industry of being a trusted, reliable source of information and data and this is what drew Michael O’Brien to the company. He cited spam and robocalling as big challenges affecting consumer trust and his company is positioning itself to help solve these problems and lifting consumer confidence in the process.
Aug 3, 2020
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TMC Announces Recipients of the 2020 Communications Solutions Products of the Year Award

ÎÞÓǶÌÊÓÆµâ€™s TruReach Toll-Free 8MS and TruReach Deliver Aerialink have been selected as recipients of the 2020 Communications Solutions Products of the Year Award.
Jul 13, 2020
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ÎÞÓǶÌÊÓÆµâ€™s Sharon Oddy and Kim Carter join WICT leadership program

ÎÞÓǶÌÊÓÆµ has announced that two of its employees have been selected to take part in the Women in Cable Telecommunications’ (WICT) 2020 Rising Leaders Program.
Jul 8, 2020
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1-800-TEXT: Enable Your Toll-Free Number for SMS

With more than 42 million toll-free numbers in use today, it’s not surprising that they remain as popular as ever. Providing a convenient way to track the reach and effectiveness of multichannel or national marketing campaigns, toll-free numbers enable businesses to assign unique numbers to various advertising channels. In this CRM Viewpoints article, our Senior Account Director Mike Gilbert explores the opportunity to increase revenue, brand trust, and customer retention by investing in 1-800-enabled texting.
Jul 7, 2020

Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@ÎÞÓǶÌÊÓÆµ.com

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Industry Leaders Discuss New Strategies to Protect Consumers against Telephone Fraud

Chris Drake, CTO, ÎÞÓǶÌÊÓÆµ will provide details on a new twist on an old fraud technique that is quickly escalating losses for service providers, call centers and enterprises during a specialist summit in San Francisco on February 21.
Feb 12, 2019
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Intelligently managing fraud and asset management focus at MWC19 Barcelona

Service providers will lose €1.9B to telecom fraud on the first day of MWC19 Barcelona. ÎÞÓǶÌÊÓÆµ, an authoritative partner of the global communications industry connecting more than two billion people every day, will be discussing critical strategies to mitigate fraud during the show.
Feb 4, 2019
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Are home location register (HLR) lookups putting your business at risk?

Market brief outlines how service providers can efficiently route calls and messages securely
Jan 23, 2019
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Best practice fraud protection strategies in the spotlight as service providers face increasing losses

Industry leading ÎÞÓǶÌÊÓÆµÂ® TruNumber Protect takes center stage at inaugural Middle East conference
Jan 17, 2019
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ÎÞÓǶÌÊÓÆµâ€™s Kathy Timko Appointed to Rutgers University’s Customer Experience Certificate Program Advisory Board

Kathy Timko will help mentor tomorrow’s customer experience professionals as a new advisor for the Rutgers University’s Customer Experience Certificate Program
Dec 11, 2018
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Vietnam Brings Choice, Convenience of Mobile Number Portability (MNP) to Residents

FPT Information System Corporation worked closely with ÎÞÓǶÌÊÓÆµ to deliver a mobile number portability solution that has been deployed across the entire country.
Dec 10, 2018
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Telecom’s $30B Fraud Problem Addressed at Mobile 360 LATAM

ÎÞÓǶÌÊÓÆµ experts to provide case studies and strategies to combat ongoing threat of new fraud techniques to service providers at GSMA Mobile 360 Congress.
Nov 30, 2018