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In the news
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How CSPs can restore consumer trust in communications in 2021 – and beyond
Understanding the real perception of consumer trust in communications these days is hard to know exactly because so many factors play into it. We do know that 76% of consumers no longer answer calls from unfamiliar and unidentified numbers, letting them drop into voice mail instead. Some contact centre operators say that outbound call answer rates are down 30%
It’s not hard to see why. In the UK, for example, consumers receive five billion nuisance calls each year, according to Ofcom…
Jan 7, 2021
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Trusted Communications: Predictions for 2021 — and Beyond
We’re all ready to put 2020 behind us. Pondering what 2021 holds is one way to do that — and a welcome distraction. Here are three ways that consumer trust in communications will evolve over the next 12 months.
More than ever, your mobile number is your ID. Few things are as personal and as constant as a mobile number. Nearly everyone has their own, and they almost always keep it when changing service providers. Fraudsters are taking advantage of this by porting victims’ mobile numbers to…
Dec 22, 2020
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Put It in Writing: How Recruiters Can Create a Connection with Candidates through Short Code Messaging
The COVID-19 pandemic has forced us to take a closer look at virtually every aspect of our daily lives. The economy has become one of the pandemic’s leading issues, as health experts and government officials try to strike the very difficult balance between keeping the world running while also keeping it safe for the people who live in it. This balance can be especially difficult for job seekers and recruiters as they try to connect in meaningful, mutually beneficial ways while also staying safe…
Dec 22, 2020
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Mapping Out Your Retail Strategy for the Future: 7 Trends to Consider
2019 and 2020 saw retailers exploring using text messaging in addition to their email marketing. 2021 is likely to see SMS messaging supersede email messaging as retail’s gold standard for messaging channels. Texts have a 98 percent open rate and a conversion rate of 45 percent. By comparison, only 22 percent of B2C emails are opened and read. Kiehl’s actually found that 73 percent of consumers who signed up for text messages purchased a product within 6 months.
Cliff Holsenbeck, Senior…
Dec 2, 2020
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Executive Broadcast, International Verification
As countries, such as the U.S. and Canada, implement SHAKEN-based Calling Number Verification Services, for verifying legitimate calls and rebuilding consumer trust in caller ID, the industry needs to consider the impact on international call traffic. The global economy connects billions of international calls daily, and geography cannot be an obstacle that presents a barrier to business engagement. To ensure businesses are not disadvantaged, there is a need for authoritative guidelines for…
Nov 30, 2020
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Omni-Channel Verification - Executive Broadcast
Consumer trust in communications must transcend all touch points – from voice to messaging to chatbot interactions. Trust should not be a nice-to-have, it should be an expectation. From technology vendors, service providers, messaging providers, enterprises, and regulators, how can the ecosystem collaborate to deliver trusted communications?
Executive Speakers:
- Mike O’Brien—Chief Product Officer, ÎÞÓǶÌÊÓƵ
- Cary Cusumano—Customer…
Nov 25, 2020
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ÎÞÓǶÌÊÓƵ is a Digiday Technology Awards winner
Monetization and marketing are only as good as the technology platforms that fuel them. This year’s Digiday Technology Awards winners played foundational roles in enabling media companies and marketers to earn money from their content, reach their audiences and make the most of digital real estate.
Successful brands and publishers turned to this year’s winners to reach their audiences where they were actively consuming content, to increase lifetime value and to serve them with the assets…
Nov 17, 2020
Press Releases
Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@ÎÞÓǶÌÊÓƵ.com
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@ÎÞÓǶÌÊÓƵ.com
press release
$65bn Question: How can network and finance work together to safeguard capital investments?
Webinar explores best practices for service providers
BRIDGEWATER, NJ – September 20, 2018: According to Price Waterhouse Coopers, some 20 percent of network operator equipment spend is wasted every year. That amounts to a global figure of around $65bn annually.
Network waste comes from a variety of sources – buying replacement parts without recognizing that items held in stock could perform the same function, or an inability to cannibalize and re-use equipment during network…
Sep 20, 2018
press release
Newly Elected Chair of Key ATIS Group to Ensure Integrity of the Global Supply Chain
BIRDGEWATER, NJ – September 11, 2018: ÎÞÓǶÌÊÓƵ, a partner of the global communications industry connecting more than two billion people every day, has taken over the leadership of the Automatic Identification and Data Capture (AIDC) Committee within ATIS[1]. John Curreri, Systems Engineer at ÎÞÓǶÌÊÓƵ, has been elected as the new chair.
AIDC delivers solutions to simplify the receiving, shipping, transportation and tracing processes for telecommunications products, helping the industry…
Sep 11, 2018
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International Conference Addresses Telecom’s $29B Global Fraud Problem
ÎÞÓǶÌÊÓƵ to join panel on preventative techniques to stop network fraud
BRIDGEWATER, N.J. – September 6, 2018 -- ÎÞÓǶÌÊÓƵ, an authoritative partner of the global communications industry connecting more than two billion people every day, will be presenting at the Risk & Assurance Group (RAG) Conference in Nairobi, Kenya on September 12. John Haraburda, Principal Solutions Engineer, ÎÞÓǶÌÊÓƵ, will join a panel of experts to discuss the latest techniques and insights that service…
Sep 6, 2018
press release
Phone Number Management is Challenging – Learn How to Protect Your Customers, Brand and Revenue in Free Webinar
BRIDGEWATER, N.J. – July 16, 2018: ÎÞÓǶÌÊÓƵ, an authoritative partner of the global communications industry, and the Competitive Carriers Association (CCA), will present a free webinar, Phone Number Management Today – Protecting the Service Provider’s Customers, Brand and Revenue, on July 18 at 2 pm Eastern. Register for the webinar today.
Recognizing that the efficient administration of telephone numbers is essential for network operations and customer service organizations, the…
Jul 16, 2018
press release
Safety in numbers - fighting fraud is a job for everyone says ÎÞÓǶÌÊÓƵ
CHICAGO – June 26, 2018 – Speaking as a keynote at the CFCA’s annual conference in Chicago, ÎÞÓǶÌÊÓƵ’s CTO Chris Drake told delegates that there is safety in numbers in the battle against telecom fraudsters.
The Communications Fraud Control Association’s (CFCA) conference saw leading telecoms security professionals meet in Chicago to discuss industry trends as…
Jun 29, 2018
press release
ÎÞÓǶÌÊÓƵ Chief Information Security Officer to Present at NYIT’s Undergraduate Program for Security of Mobile Devices and Wireless Networks
What:
The New York Institute of Technology’s 10-week summer Research Experience for Undergraduates (REU) program provides opportunities for motivated, talented undergraduate students to collaborate with faculty and graduate students on research about securing smartphones and their networks using both hardware and software approaches. All participants submit a research paper, produce a research poster, and make a final presentation. Students also participate in activities including workshops,…
Jun 25, 2018
press release
New Phone Number Lookup Service Available for NPAC Users
BRIDGEWATER, N.J. – May 30, 2018: ÎÞÓǶÌÊÓƵ, a partner of the global communications industry connecting more than two billion people every day, today announced ÎÞÓǶÌÊÓƵ® TruNumber Finder, the authoritative telephone number lookup solution for service providers, service bureaus and providers of telecom-related services.
TruNumber Finder simplifies number management, confirms customer acquisition and enhances customer service by providing a full, fast and accurate view of the…
May 30, 2018