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Consumers have lost trust in calls and are missing out on important information. Jonathan Shulman with ���Ƕ���Ƶ shares ideas on how the industry can restore consumer trust in calls. Read more here.

The wireless industry is working to combat robocalls and Wednesday, June 30, marks the FCC deadline for carriers and other voice providers to implement STIR/SHAKEN caller ID authentication technology. STIR/SHAKEN is a protocol that helps digitally authenticate phone numbers to verify that a call is indeed coming from the number shown on a caller ID. It’s a technology used against illegal spoofing, a technique robocallers sometimes use in order to appear like a call is coming from a…

The wireless industry is working to combat robocalls and Wednesday, June 30, marks the FCC deadline for carriers and other voice providers to implement STIR/SHAKEN caller ID authentication technology. STIR/SHAKEN is a protocol that helps digitally authenticate phone numbers to verify that a call is indeed coming from the number shown on a caller ID. It’s a technology used against illegal spoofing, a technique robocallers sometimes use in order to appear like a call is coming from a…

March 17, 2021 was a milestone in the war on illegal robocalls. The FCC levied a $225 million fine — the largest in its history — on a telemarketer for making 1 billion illegal robocalls. On the same day, the FCC launched its Robocall Response Team, whose 51 staffers will step up enforcement and develop policies to help track down illegal robocallers. And finally, the FCC issued cease-and-desist letters to six voice service providers for allowing their networks to pass illegal robocalls. …

Peter Ford is Executive Vice President of Global Sales at ���Ƕ���Ƶ, a Private Equity backed company that offers solutions that enable the interconnection of networks, devices, and applications to the communications industry. Ford is a veteran sales leader with a reputation for taking a highly disciplined, customer-focused, and results-driven approach to sales. He joined ���Ƕ���Ƶ in 2018 to accelerate the company’s international strategy and since that time has transformed the sales…

���Ƕ���Ƶ joined PACE to become part of a community that advocates and promotes best practices for companies relying on contact centers to communicate with customers. It is becoming progressively more difficult for contact centers to connect and engage with consumers because of the decline of consumer trust in voice communications—particularly as consumers increasing ignore calls from unknown callers. As an authoritative partner of the global communications industry connecting more than two…

“Very simply we (���Ƕ���Ƶ) keep the world connected,” says Sharon Dileo, ���Ƕ���Ƶ’s Director of Product Management. In this podcast Dileo is joined by Chris Bain, Director, Common Language Services at ���Ƕ���Ƶ, as we look at recent whitepaper findings and how a common naming strategy improves the effectiveness of real-time network operations and key business management functions while also bringing increased awareness when launching and managing new network-based services. Anyone who wants…