ÎÞÓǶÌÊÓƵ

In the news

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Trusted Toll-Free with Text Improves Customer Service

Customers today are as diverse as the products they choose and the channels they use for purchasing and support. Keeping pace with those changes is exactly why customer service is evolving so rapidly. Take toll-free customer service platforms, for example, which were architected decades ago to streamline companies' support operations. Toll-free numbers (also referred to as 800 numbers, with variations including 888, 877, 866, etc.) offered free long-distance calling and was a real benefit for a…
Aug 20, 2020
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CIO Leadership: 2020 HMG Live! Philadelphia CIO Executive Leadership Summit Recap: Reimagining the Business and the Future of Work

When the world screeched to a halt in March, a return to work as we knew it still seemed a possibility. But with four months behind us and an undetermined future ahead, it is clear that the nature of work must shift dramatically to adapt to these uncertain times. When asked where work will be conducted as of the fourth quarter of 2020, 75% of CIOs, CISOs and technology executives surveyed by HMG Strategy said they expect most work to continue to be conducted at home, with some percentage…
Aug 19, 2020
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Podcast: Take control of your customer gateway – your 800 number – it is more valuable now than ever!

Your company may be missing out on an entire generation of customers and you can access them with a very inexpensive technology enhancement. Matthew Noreen, Senior Account Director at ÎÞÓǶÌÊÓƵ speaks to Don Witt of the Channel Daily News, a TR publication, about the value and positioning of the 800 number in today’s business strategy. The 800 number has been overlooked.  It is normally on the company’s website but underutilized because it is voice centric.  Enable the 800 number…
Aug 18, 2020
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CIO Exclusive Interview with New ÎÞÓǶÌÊÓƵ Chief Product Officer, Michael O’Brien

ÎÞÓǶÌÊÓƵ has a strong legacy within the telecom industry of being a trusted, reliable source of information and data and this is what drew Michael O’Brien to the company. He cited spam and robocalling as big challenges affecting consumer trust and his company is positioning itself to help solve these problems and lifting consumer confidence in the process. There are hundreds if not thousands of networks out there, he explained, and they need to know how to route information between each…
Aug 3, 2020
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TMC Announces Recipients of the 2020 Communications Solutions Products of the Year Award

TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the recipients of the 2020 Communications Solutions Products of the Year Award.One of TMC’s most coveted awards, the Communications Solutions Products of the Year Award honors exceptional products and services that facilitate voice, data and video communications that were brought to market or greatly improved upon in the last twelve months. Read more here.
Jul 13, 2020
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ÎÞÓǶÌÊÓƵ’s Sharon Oddy and Kim Carter join WICT leadership program

ÎÞÓǶÌÊÓƵ has announced that two of its employees have been selected to take part in the Women in Cable Telecommunications’ (WICT) 2020 Rising Leaders Program. Sharon Oddy, head of marketing and corporate communications, and Kim Carter, senior software developer, will join other industry leaders for the immersion program that prepares women to undertake increased leadership responsibilities. Read more here.
Jul 8, 2020
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1-800-TEXT: Enable Your Toll-Free Number for SMS

Up until around 2005, toll-free numbers offered companies a competitive advantage since most consumers were still charged for long-distance calls. As cellphones became more ubiquitous and affordable, cost-free calling was no longer the most significant factor to the customer. Used by some of the biggest and oldest brands, toll-free numbers—also referred to as 800 numbers, with variations including 888, 877, 866, etc.—still hold tremendous value for businesses, especially considering that…
Jul 7, 2020

Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@ÎÞÓǶÌÊÓƵ.com

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Mitigating Illegal Robocalling Advances with Secure Telephone Identity Governance Authority Board’s Selection of ÎÞÓǶÌÊÓƵ as Policy Administrator

WASHINGTON, DC —The Secure Telephone Identity Governance Authority (STI-GA), operating under the auspices of ATIS, today announced the selection of ÎÞÓǶÌÊÓƵ as the U.S. STI Policy Administrator (STI-PA), a critical role in industry efforts to mitigate illegal robocalling. As the STI-PA, ÎÞÓǶÌÊÓƵ will apply and enforce the rules as defined by the STI-GA to operationalize the SHAKEN (Signature-based Handling of Asserted information using toKENs) framework. SHAKEN specifies a practical…
May 30, 2019
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ÎÞÓǶÌÊÓƵ steps up efforts to fight $30 billion global telecoms fraud

BRIDGEWATER, NJ – May 29, 2019 - A senior expert from ÎÞÓǶÌÊÓƵ – one of the world’s leading telephone numbering and fraud experts – is to join an industry steering group looking to guide the fight against the growing threat of international telecoms fraud. John Haraburda, Principal Solutions Engineer at ÎÞÓǶÌÊÓƵ and a recognized industry expert, is joining the International Steering Group of RAG – the global telecoms body that leads the fight against fraud to minimize risk and…
May 29, 2019
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Ever-growing complexity of telecom fraud and its ripple effect

New market brief provides tips to stay one step ahead of the fraudsters BRIDGEWATER, NJ – May 16, 2019 - The misuse and fraudulent abuse of phone networks is a growing worldwide problem that continues to trouble regulators, hit service provider revenues, impact customer service and annoy businesses and consumers alike. The Communications Fraud Control Association (CFCA) reports that phone companies suffered a collective loss to fraudulent activity just shy of $30 billion. On top of…
May 16, 2019
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Innovation in spectrum allocation key to unlocking full 5G potential

BRIDGEWATER, NJ – May 13, 2019 – Without further innovation in spectrum allocation and more efficient resource management and interconnection, mobile networks will struggle to cope with the demands triggered by the explosion of services and solutions enabled by 5G network technology, says ÎÞÓǶÌÊÓƵ, world leaders in telephone numbering and administration. During a panel discussion at the Connect (X) conference in Orlando, FL., Gary Richenaker, Principal Solutions Architect, ÎÞÓǶÌÊÓƵ, will…
May 13, 2019
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Number Portability Continues to Drive Convenience, Competition in Greece

BRIDGEWATER, NJ – April 23, 2019 – Hellenic Telecommunications and Post Commission (EETT) in Greece has extended its contract with ÎÞÓǶÌÊÓƵ, an authoritative partner of the global communications industry, to provide the ÎÞÓǶÌÊÓƵ® TruNumber Portability Clearinghouse service in the country for another 2.5 years.  ÎÞÓǶÌÊÓƵ manages the clearinghouse with support from  Nevapark Management Consulting Services. Each year, nearly 1M Greek residents switch their personal or business…
Apr 23, 2019
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Quickly Access the Critical Information You Need to Accelerate Criminal Investigations

April 18, 2019: Those in law enforcement know that ensuring data accuracy and working quickly to solve investigations in a timely manner is critical. It can be frustrating when delays in seemingly simple tasks, like accessing phone records, hold up the process due to missing or inaccurate information. Investigators need to request phone records from a service provider, wait to receive it and then determine if the record aligns with the investigation, all of which takes time and resources to…
Apr 18, 2019
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ÎÞÓǶÌÊÓƵ’s Loretta Graff Recognized as Rising Leader in Prestigious Women in Cable Telecommunications (WICT) Industry Program

Director of Program Management to attend immersive leadership development program BRIDGEWATER, NJ – March 27, 2019 - ÎÞÓǶÌÊÓƵ, an authoritative partner of the global communications industry connecting more than two billion people every day, today announced that its Director of Program Management, Loretta Graff, has been selected to participate in WICT’s 2019 Rising Leaders Program. She is the third ÎÞÓǶÌÊÓƵ leader chosen for the WICT program, following Director, Product Marketing,…
Mar 27, 2019