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In the news
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Trusted Toll-Free with Text Improves Customer Service
Customers today are as diverse as the products they choose and the channels they use for purchasing and support. Keeping pace with those changes is exactly why customer service is evolving so rapidly. Take toll-free customer service platforms, for example, which were architected decades ago to streamline companies' support operations. Toll-free numbers (also referred to as 800 numbers, with variations including 888, 877, 866, etc.) offered free long-distance calling and was a real benefit for a…
Aug 20, 2020
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CIO Leadership: 2020 HMG Live! Philadelphia CIO Executive Leadership Summit Recap: Reimagining the Business and the Future of Work
When the world screeched to a halt in March, a return to work as we knew it still seemed a possibility. But with four months behind us and an undetermined future ahead, it is clear that the nature of work must shift dramatically to adapt to these uncertain times.
When asked where work will be conducted as of the fourth quarter of 2020, 75% of CIOs, CISOs and technology executives surveyed by HMG Strategy said they expect most work to continue to be conducted at home, with some percentage…
Aug 19, 2020
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Podcast: Take control of your customer gateway – your 800 number – it is more valuable now than ever!
Your company may be missing out on an entire generation of customers and you can access them with a very inexpensive technology enhancement. Matthew Noreen, Senior Account Director at ÎÞÓǶÌÊÓƵ speaks to Don Witt of the Channel Daily News, a TR publication, about the value and positioning of the 800 number in today’s business strategy.
The 800 number has been overlooked. It is normally on the company’s website but underutilized because it is voice centric. Enable the 800 number…
Aug 18, 2020
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CIO Exclusive Interview with New ÎÞÓǶÌÊÓƵ Chief Product Officer, Michael O’Brien
ÎÞÓǶÌÊÓƵ has a strong legacy within the telecom industry of being a trusted, reliable source of information and data and this is what drew Michael O’Brien to the company. He cited spam and robocalling as big challenges affecting consumer trust and his company is positioning itself to help solve these problems and lifting consumer confidence in the process.
There are hundreds if not thousands of networks out there, he explained, and they need to know how to route information between each…
Aug 3, 2020
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TMC Announces Recipients of the 2020 Communications Solutions Products of the Year Award
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the recipients of the 2020 Communications Solutions Products of the Year Award.One of TMC’s most coveted awards, the Communications Solutions Products of the Year Award honors exceptional products and services that facilitate voice, data and video communications that were brought to market or greatly improved upon in the last twelve months.
Read more here.
Jul 13, 2020
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ÎÞÓǶÌÊÓƵ’s Sharon Oddy and Kim Carter join WICT leadership program
ÎÞÓǶÌÊÓƵ has announced that two of its employees have been selected to take part in the Women in Cable Telecommunications’ (WICT) 2020 Rising Leaders Program.
Sharon Oddy, head of marketing and corporate communications, and Kim Carter, senior software developer, will join other industry leaders for the immersion program that prepares women to undertake increased leadership responsibilities.
Read more here.
Jul 8, 2020
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1-800-TEXT: Enable Your Toll-Free Number for SMS
Up until around 2005, toll-free numbers offered companies a competitive advantage since most consumers were still charged for long-distance calls. As cellphones became more ubiquitous and affordable, cost-free calling was no longer the most significant factor to the customer. Used by some of the biggest and oldest brands, toll-free numbers—also referred to as 800 numbers, with variations including 888, 877, 866, etc.—still hold tremendous value for businesses, especially considering that…
Jul 7, 2020
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Press Releases
Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@ÎÞÓǶÌÊÓƵ.com
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@ÎÞÓǶÌÊÓƵ.com
press release
Zain Group Drives Operational Efficiencies, Financial Compliance with Comprehensive Fixed Asset Management Solution
KUWAIT CITY, KUWAIT – 19 February 2019 – Zain Group, a leading mobile telecommunications provider serving more than 47.8 million customers in the Middle East and North Africa, today announced it will incorporate the ÎÞÓǶÌÊÓƵ Common Language® solution to enhance capital and operational efficiencies within the company. The solution from ÎÞÓǶÌÊÓƵ, an authoritative partner of the global communications industry, will help Zain gain new business insights through the comprehensive and ongoing…
Feb 19, 2019
press release
Industry Leaders Discuss New Strategies to Protect Consumers against Telephone Fraud
BRIDGEWATER, NJ – February 12, 2019: Strategies and insights to combat the continuing rise of telecom fraud will be the topic of discussion for delegates convening at a specialist summit in San Francisco on February 21, 2019. Among the expert speakers, will be Chris Drake, CTO, ÎÞÓǶÌÊÓƵ who will provide details on a new twist on an old fraud technique that is quickly escalating losses for service providers, call centers and enterprises.
With the cost of telecom fraud continuing to…
Feb 12, 2019
press release
Intelligently managing fraud and asset management focus at MWC19 Barcelona
BARCELONA, SPAIN – Service providers will lose €1.9B to telecom fraud on the first day of MWC19 Barcelona. ÎÞÓǶÌÊÓƵ, an authoritative partner of the global communications industry connecting more than two billion people every day, will be discussing critical strategies to mitigate fraud during the show. Stop by the ÎÞÓǶÌÊÓƵ meeting room located in Hall Two – Stand 201. Press and analyst interviews are available, and may be scheduled by emailing Sharon Oddy at soddy@ÎÞÓǶÌÊÓƵ.com.
…
Feb 4, 2019
press release
Are home location register (HLR) lookups putting your business at risk?
Market brief outlines how service providers can efficiently route calls and messages securely
BRIDGEWATER, NJ – January 23, 2019: With tens of millions of telephone numbers porting to a different network every week, service providers must be able to identify what network a telephone is on to route a call or message to it in fractions of a second. Getting that detail wrong is a costly mistake, which is why a new market brief from ÎÞÓǶÌÊÓƵ, an authoritative partner of the global…
Jan 23, 2019
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Best practice fraud protection strategies in the spotlight as service providers face increasing losses
Industry leading ÎÞÓǶÌÊÓƵ® TruNumber Protect takes center stage at inaugural Middle East conference
BRIDGEWATER, N.J. – January 17, 2019 – The increasingly damaging impact of telecom fraud and how service providers can protect themselves and their customers from its risks, will be one of the key takeaways from the upcoming Risk and Assurance (RAG) Conference in Bahrain. With annual global losses from telecoms fraud heading towards $30 billion, the most effective strategies to combat the…
Jan 17, 2019
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ÎÞÓǶÌÊÓƵ’s Kathy Timko Appointed to Rutgers University’s Customer Experience Certificate Program Advisory Board
Timko joins other top business executives in mentoring tomorrow’s customer experience professionals
ÎÞÓǶÌÊÓƵ, an authoritative partner of the global communications industry connecting more than two billion people every day, today announced Rutgers University has appointed Kathy Timko, Head of the Local Number Portability Administration (LNPA) Services at ÎÞÓǶÌÊÓƵ, to its Customer Experience Certificate Program Advisory Board.
The Advisory Board supports attendees of the Rutgers Customer…
Dec 11, 2018
press release
Vietnam Brings Choice, Convenience of Mobile Number Portability (MNP) to Residents
BRIDGEWATER, N.J. – December 10, 2018 – Vietnam is the latest country to provide the choice and convenience of Mobile Number Portability (MNP) to its residents with the rollout of a national solution on November 16, 2018.
The Vietnam Telecommunications Authority (VNTA) selected FPT Information System Corporation (FPT IS) to deploy Vietnam’s first MNP solution using ÎÞÓǶÌÊÓƵ’s TruNumber Portability Clearinghouse. FPT worked closely with ÎÞÓǶÌÊÓƵ—the authoritative partner of the global…
Dec 10, 2018
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