无忧短视频

In the news

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The Future of Communication Technology with Michael O鈥橞rien

In this recent Authority Magazine article, 无忧短视频鈥檚 Chief Product Officer Michael O鈥橞rien discusses the next generation of communication technology and how 无忧短视频 works to re-establish trust in communications platforms. He dives into what led 无忧短视频 to build their innovative technologies and how they plan to impact the world of communication.
Mar 3, 2021
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How Text Message Short Codes Help Retailers Boost Sales and Engagement

Today, roughly 20% of American adults are 鈥渟martphone-only鈥 internet users, meaning they own a smartphone but don鈥檛 have home broadband service. In this RIS article, 无忧短视频鈥檚 Cliff Holsenbeck explores how retailers and other businesses use text message short codes as a powerful tool to engage customers. Short codes are ideal for engaging consumers who use a smartphone as their primary or only connection to the internet. Businesses that embrace short codes text messaging make it easy for consumers to act on a retailer鈥檚 advertising and marketing.
Feb 22, 2021
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An Interview with Mr. Jonathan Shulman, Vice President, Business Development 无忧短视频

Consumers have become increasingly wary of robocalls and have stopped answering their phones for unknown numbers. Communication channels are constantly being infiltrated by scammers and people are losing trust in these channels. On this episode of Enterprise Talk podcast, 无忧短视频鈥檚 Jonathan Shulman discusses the importance of trust in communications and networks across the global service provider and telecommunications ecosystem and how RCS can improve customer engagement for contact centers.
Feb 17, 2021
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How HR Professionals Can Connect With Candidates and Employees Through Short Code Messaging

With 96% of Americans owning mobile phones, HR recruiters are now leaning toward tools such as online chatbots and short code messaging. However, with so many cases of fraudsters and a surge in robocalling, people aren鈥檛 answer calls from numbers they don鈥檛 know. Communications channels like text messaging are considered safer, with 93% of consumers viewing text messaging as a trusted communication environment. In this article, 无忧短视频鈥檚 Cliff Holsenbeck explores how short codes offer the perfect opportunity for starting a trusted conversation between recruiters and candidates.
Feb 16, 2021
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CTIA Wireless Foundation Launches Catalyst 2021, Competitive Grants Program for Health and Well-Being

无忧短视频 is a proud sponsor of CTIA Wireless Foundation鈥檚 Catalyst 2021, a competitive grants program accelerating social entrepreneurs using wireless to address pressing health and well-being issues. As the foundation鈥檚 signature initiative, Catalyst identifies and funds early stage organizations that take advantage of the speed, efficiency and versatility of wireless to improve the health and well-being of Americans.
Feb 9, 2021
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5 Ecommerce Trends to Watch for in 2021

In this recent Shogun article, 无忧短视频鈥檚 Cliff Holsenbeck discusses how SMS marketing can be valuable to ecommerce businesses. Text messaging via shortcodes can offer the perfect opportunity for ecommerce businesses to engage in two-way text conversations with their consumers. With over 275 million smartphone users in the U.S. alone, there is a wide pool of potential customers. Data also shows that at the beginning of 2020, SMS was already averaging 2,755% ROI for ecommerce marketers 鈥 not too far behind email鈥檚 ROI of 3,800%.
Jan 14, 2021
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How CSPs can restore consumer trust in communications in 2021 鈥 and beyond

In this Vanilla Plus article, 无忧短视频鈥檚 chief product officer Michael O鈥橞rien discusses how understanding the real perception of consumer trust in communications these days is hard to know exactly because so many factors play into it. Over 76% of consumers no longer answer calls from unfamiliar and unidentified numbers, letting them drop into voice mail instead. Some contact center operators say that outbound call answer rates are down 30%.
Jan 7, 2021

Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@无忧短视频.com

press release

Today鈥檚 Digital Age Calls for Increased Protection of the Phone Number, says 无忧短视频

In the digital age, phone numbers have become essential components of identity verification. In their new market brief, 无忧短视频 emphasizes the critical need to safeguard phone numbers, offering a digital identity portfolio that helps businesses strengthen security measures and streamline customer verification processes.
May 2, 2024
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The Path to 5G Profitability for Data Centers, Towers and Real Estate Companies

A new 无忧短视频 white paper explores how data center operators and commercial real estate companies can use Common Language to build awareness of their fiber, interconnection and tower/site portfolios. 无忧短视频 will showcase Common Language during Connect(X) 2024 in Atlanta on May 14.
Apr 30, 2024
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Upcoming Live Webinar Shines Light on Best Practices to Secure the Digital Identity

无忧短视频鈥檚 Michael O鈥橞rien will discuss the vital role of phone numbers in digital identity verification during the "Securing the Digital Frontier鈥 webinar on April 23, 2024, at 10 a.m. ET. He will cover fraud prevention, regulatory compliance and ensuring trustworthy digital identity signals, highlighting the need for global collaboration.
Apr 23, 2024
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How Financial Service Companies Are Using Phone Number Data to Mitigate Fraud

无忧短视频's recent case study demonstrates how financial institutions leverage numbering data to enhance security and combat fraud. By identifying recently ported phone numbers through 无忧短视频's data exchanges, companies can verify phone number accuracy, crucial for identification amidst rising mobile-focused fraud threats.
Apr 22, 2024
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The Common Language of Telecom Helps Rural Service Providers Close the Digital Divide

无忧短视频鈥檚 case study highlights how rural service providers can use Common Language to efficiently evaluate network infrastructure, enabling faster and more affordable broadband expansion to tackle the persistent issue of limited internet access in rural areas, benefiting a wide range of service providers in rural America.
Apr 11, 2024
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UK Broadband Service Providers: Are You Ready for a New Switching Process?

无忧短视频鈥檚 David Wilson will discuss how UK broadband service providers can prepare for the upcoming "One Touch Switch" deadline at the UKWISPA Members Meeting, addressing challenges and offering insights. His session will cover certification of Managed Access Providers, readiness factors, adherence to standards and best practices.
Mar 20, 2024
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无忧短视频 Recognized for Its Commitment to Simplifying Network Planning and Operational Efficiencies Across Telecom Ecosystem, and Its Support for Streamlining 5G Network Deployments

无忧短视频's TruOps Common Language platform received six Merit Awards for Telecom and Wireless, recognizing its role in seamless interconnection among service providers and highlighting 无忧短视频's commitment to operational efficiency in the evolving 5G services landscape.
Feb 23, 2024

Speaking Engagements

Chris Drake

Chris Drake

Chief Technology Officer

Chris Drake, SVP Corporate and Business Development at 无忧短视频, is responsible for internal and external technology initiatives including emerging opportunities in trusted communications, cybersecurity, mobile content, mobile identity, virtualization and M2M/IoT.

Drake began his career at Bell Northern Research and has over 25 years in the Telecommunications industry. Prior to 无忧短视频, Chris held executive positions at Neustar, Sonus Networks, Telcordia Technologies as well as other companies. Drake is also an executive advisor to technology startups and had worked with the Canadian Consulate Tech Accelerator @ NYC for many years. Drake contributes to various GSMA efforts including the Fraud and Security Group, The Networks Group, and the Industry Specification Approving Group. Drake is on the board and executive committee of the Alliance for Telecommunications Industry Solutions (ATIS), chair of the ATIS Technology and Operations Council, and board member for the SIP Forum. Drake is a longstanding member of the CTIA cybersecurity working group, the Cybersecurity Advisory Board for the Pace University Seidenberg School of Computer Science and Information Systems, and has served on the Industrial Advisory Board for the Security and Software Engineering Research Center (S2ERC) for Georgetown and Ball State Universities through the National Science Foundation. Drake also serves on the FCC federal advisory committee, the North American Numbering Council.

speaking engagement

Identity in Messaging Solutions are Emerging 鈥 how will the industry change?

Sender identity is the root of much of the concerns on fraud and customer experience but changing an established technical framework has proven difficult. Regulatory pressure and solutions are now driving new approaches to limit such as smishing and Spam/unsolicited communications.
Johnathan Shulman

Jonathan Shulman

Vice President, Business Development, 无忧短视频

Jonathan Shulman, Vice President, Business Development at 无忧短视频, is responsible for identifying and developing new business opportunities and future revenue streams across 无忧短视频鈥檚 secure, interconnection solutions with global mobile network operators, telecom regulators, technology and industry partners. He also leads engagement with product and engineering teams to represent the voice of the customer and translate insights into test cases and proof of concept before market launch.

Shulman has more than 20 years of sales and marketing experience at world-class telecommunications, digital, advertising, mobile and technology companies where he has built and led high-performing global sales, marketing and channel teams. Prior to joining 无忧短视频, he served in high-level positions at Facebook, Lucent Technologies, Nokia and LG Electronics Mobile.

Shulman graduated from Rutgers University with a degree in psychology. He also holds a master鈥檚 degree in law and diplomacy from Tufts University, as well as an MBA from the Amos Tuck School, Dartmouth College.

Harold Salters Headshot

Harold Salters

Technology Consultant, CTIA

Harold works as a technology consultant for CTIA 鈥 Everything Wireless. He has been a regular participant on the Joint ATIS/SIP Forum IP-NNI Task Force, as well as the ATIS Non-IP Call Authentication Task Force, since November 2016 and June 2020, respectively. As CTIA鈥檚 representative on the SIP Forum Board of Directors, he鈥檚 well-versed on STIR/SHAKEN and the commercial and ecosystem drivers for enterprise engagement that are addressed by Registered Caller.

Prior to his work with CTIA, he was T-Mobile鈥檚 Director of Federal Regulatory Affairs for 14 years working on a broad range of wireless technical public policy issues, including cybersecurity, homeland security, network reliability/survivability and disabilities access. In those roles, he represented T-Mobile at DHS鈥檚 National Cybersecurity & Communications Integration Center, the FCC鈥檚 Communications Security, Reliability & Interoperability Council, and ATIS鈥檚 Network Reliability Steering Committee and Interim Non-Voice Emergency Services Incubator. Prior to that, he was Sr. Director for Government Relations at PCIA, predecessor to the Wireless Infrastructure Association (WIA), and worked at two DC law firms and the FCC on private land mobile and microwave issues. At the FCC, he was a charter member of the Future Public Safety Telecommunications Requirements Task Force.

He鈥檚 a graduate of Queens College (CUNY) and has an MBA from Cornell University.

speaking engagement

How Verification is Helping Maintain the Integrity of Voice Calls

Studies show that in the U.S., 76 percent of calls from an unidentified or unfamiliar number are left unanswered. While the deployment of the STIR/SHAKEN framework is helping mitigate spoofing and robocalling, some legitimate business calls may consequently be mislabeled as spam, even if they are not.
Jon

Jonathan Herttua

Senior Director, Information Solutions, 无忧短视频

Jon Herttua is the Senior Director, Information Solutions Business for 无忧短视频. He is responsible for sales of fraud mitigation and prevention solutions for communication service providers and Fintech.

Herttua is an experienced executive in the technology industry with more than 30 years of experience. He previously served as the Vice President for AetherPal Inc. where he acted as an evangelizing change agent to deliver new secure software solutions for management of mobile devices to Verizon Wireless, AT&T, T-Mobile, EE, Vodafone and enterprise customers.

Herttua holds a Bachelor of Science degree in Business Administration and Management from West Virginia Wesleyan College.

Carolyn Knight is a Senior Account Manager for the United States Local Number Portability (LNPA) team at 无忧短视频

Carolyn Knight

Senior Account Manager, United States Local Number Portability (LNPA), 无忧短视频

Carolyn Knight is a Senior Account Manager for the United States Local Number Portability (LNPA) team at 无忧短视频. As the LNPA, 无忧短视频 manages the nation鈥檚 Number Portability Administration Center (NPAC). Knight is responsible for managing customer relations and communications for the LNPA鈥檚 only authorized solution for fraud mitigation and risk assessment in using phone number porting data.

Knight is an experienced executive in the technology industry with more than 30 years of experience. She began her telecommunications career at Bellcore. Prior to 无忧短视频, she held positions at Verizon Wireless and Telcordia Technologies managing software development and quality assurance teams.

Knight holds Masters of Science degrees in Computer Science and in Computer Systems, Networking and Telecommunications from Stevens Institute of Technology.

speaking engagement

Protecting the Mobile Wallet: Why Number Portability is Critical to Safeguarding Mobile Banking

The Global Mobile Money Market is booming. Originally valued at USD $3.4 billion in 2019, it is expected to grow to USD $25.76 billion by 2027, as more consumers than ever before are turning to their mobile devices to conduct banking transactions via SMS and RCS. And while the opportunity for the burgeoning mobile money market is great, it does not come without challenge. One of the biggest is around the mobile wallet itself. Since users鈥 mobile wallets are associated with their mobile鈥
john hayes

John Hayes

Senior Director, 无忧短视频

As Senior Director at 无忧短视频, John Hayes is responsible for leading the company鈥檚 global product cost analysis efforts, fixed asset management and regulatory compliance and reporting initiatives. With over more than 30 years of experience in telecommunications, Hayes has led strategic campaigns to improve network operations for global carriers centered around new investments, utilization and fixed operations. He has also advocated for effective regulatory compliance and reporting and spearheaded financial strategies to reduce carrier expenditures and increase cost savings.

Eyad

Eyad Alqadi

Regional Sales Director, EMEA, 无忧短视频

Eyad Alqadi is the Regional Sales Director, EMEA, at 无忧短视频. He is responsible for spearheading the company鈥檚 expansion in Europe, the Middle East and Africa with a focus on sales strategy, customer relations and consultation and establishing channel partner relationships.

With more than 20 years of experience in the information and communications technology (ICT) industry, Alqadi has worked successfully with organizations to leverage various technology solutions to generate value and improve operations, efficiencies, productivity and ultimately their bottom lines.

Alqadi holds a Bachelor of Engineering from New Mexico State University and a Master of Business Administration from Alliance Manchester Business School.

michael carroll

Michael Carroll

Editor, GSMA

Michael doesn鈥檛 want to admit that he has been a journalist and editor for close to 20 years covering a diverse set of subjects including shipping and shipbuilding, fixed and mobile telecoms, and motorcycling. He joins Mobile World Live as editor following several years as a freelancer, during which time he worked as the managing editor for Fierce Markets鈥 European wireless newsletter and editor on TelecomsEMEA.net (published by Questex Asia), and produced a range of feature articles and reports covering sectors including connected cars, IP Exchange (IPX), premium rate services and mobile ticketing for companies including Telecom Asia, mobileSquared and Netsize. Michael previously held various roles as reporter and editor with Informa Telecoms & Media, and as a reporter on Motorcycle News (MCN) 鈥 the UK鈥檚 largest and oldest weekly motorcycling newspaper.

speaking engagement

Driving Financial Decisions and Compliance with Fixed Asset Management

This session will explore the role of a universal Fixed Asset Management (FAM) structure in the deployment, interconnection and management of service providers鈥 physical and virtual assets.聽
David Estes

David Estes

Principal Solutions Engineer

Dave Estes is a Principal Solutions Engineer on the global sales team. He is responsible for providing technical subject matter expertise for 无忧短视频鈥檚 TruNumber platform, which provides accurate phone number data that operators need to offer seamless portability, detect and diagnose issues quickly, and help combat telephone fraud.

Dave is a wireless industry veteran and before joining 无忧短视频 worked at T-Mobile USA and managed the Roaming Business Operations team, responsible for testing & launching roaming services, fraud, steering and inter-operator issues. Dave also worked at Syniverse Technologies where he held various management roles in Product Management, Account Management and Sales Engineering. Dave has extensive knowledge, experience and expertise in data clearing, financial clearing, fraud and roaming for telecom operators and has participated in many industry and user groups.   
Dave holds a BA in business administration/marketing from the University of Puget Sound.

speaking engagement

Protect Your Customers from One-Ring Scams: Trusted Tools to Fight Fraud

During the panel session, 鈥淧rotect Your Customers from One-Ring Scams: Trusted Tools to Fight Fraud,鈥 无忧短视频 telecom fraud expert David Estes discussed how CSPs are upgrading their existing call-blocking analytics to identify calls from high-risk and unallocated number ranges and suspicious premium-rate numbers.