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Trusted Toll-Free with Text Improves Customer Service
Customers today are as diverse as the products they choose and the channels they use for purchasing and support. Keeping pace with those changes is exactly why customer service is evolving so rapidly. Take toll-free customer service platforms, for example, which were architected decades ago to streamline companies' support operations. Toll-free numbers (also referred to as 800 numbers, with variations including 888, 877, 866, etc.) offered free long-distance calling and was a real benefit for a…
Aug 20, 2020
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CIO Leadership: 2020 HMG Live! Philadelphia CIO Executive Leadership Summit Recap: Reimagining the Business and the Future of Work
When the world screeched to a halt in March, a return to work as we knew it still seemed a possibility. But with four months behind us and an undetermined future ahead, it is clear that the nature of work must shift dramatically to adapt to these uncertain times.
When asked where work will be conducted as of the fourth quarter of 2020, 75% of CIOs, CISOs and technology executives surveyed by HMG Strategy said they expect most work to continue to be conducted at home, with some percentage…
Aug 19, 2020
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Podcast: Take control of your customer gateway – your 800 number – it is more valuable now than ever!
Your company may be missing out on an entire generation of customers and you can access them with a very inexpensive technology enhancement. Matthew Noreen, Senior Account Director at ÎÞÓǶÌÊÓƵ speaks to Don Witt of the Channel Daily News, a TR publication, about the value and positioning of the 800 number in today’s business strategy.
The 800 number has been overlooked. It is normally on the company’s website but underutilized because it is voice centric. Enable the 800 number…
Aug 18, 2020
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CIO Exclusive Interview with New ÎÞÓǶÌÊÓƵ Chief Product Officer, Michael O’Brien
ÎÞÓǶÌÊÓƵ has a strong legacy within the telecom industry of being a trusted, reliable source of information and data and this is what drew Michael O’Brien to the company. He cited spam and robocalling as big challenges affecting consumer trust and his company is positioning itself to help solve these problems and lifting consumer confidence in the process.
There are hundreds if not thousands of networks out there, he explained, and they need to know how to route information between each…
Aug 3, 2020
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TMC Announces Recipients of the 2020 Communications Solutions Products of the Year Award
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the recipients of the 2020 Communications Solutions Products of the Year Award.One of TMC’s most coveted awards, the Communications Solutions Products of the Year Award honors exceptional products and services that facilitate voice, data and video communications that were brought to market or greatly improved upon in the last twelve months.
Read more here.
Jul 13, 2020
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ÎÞÓǶÌÊÓƵ’s Sharon Oddy and Kim Carter join WICT leadership program
ÎÞÓǶÌÊÓƵ has announced that two of its employees have been selected to take part in the Women in Cable Telecommunications’ (WICT) 2020 Rising Leaders Program.
Sharon Oddy, head of marketing and corporate communications, and Kim Carter, senior software developer, will join other industry leaders for the immersion program that prepares women to undertake increased leadership responsibilities.
Read more here.
Jul 8, 2020
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1-800-TEXT: Enable Your Toll-Free Number for SMS
Up until around 2005, toll-free numbers offered companies a competitive advantage since most consumers were still charged for long-distance calls. As cellphones became more ubiquitous and affordable, cost-free calling was no longer the most significant factor to the customer. Used by some of the biggest and oldest brands, toll-free numbers—also referred to as 800 numbers, with variations including 888, 877, 866, etc.—still hold tremendous value for businesses, especially considering that…
Jul 7, 2020
Press Releases
Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@ÎÞÓǶÌÊÓƵ.com
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@ÎÞÓǶÌÊÓƵ.com
press release
Consumer Threats in Technology and Connected Device Risks to be discussed at Communications Summit
Naples, FL. – May 10, 2017 – ÎÞÓǶÌÊÓƵ, an authoritative partner of the global communications industry connecting more than two billion people every day, will present a pair of security focused presentations at IEEE ComSoc International Communications Quality and Reliability Workshop (CQR) in Naples, Fl.
On Wednesday, May 17, John Kimmins, Senior Security Director, ÎÞÓǶÌÊÓƵ, will present Telecom Technology Threats Impacting 5G Networks and discuss what new security threats and…
May 10, 2017
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Global Fraud and Security Leaders to Join Forces in Miami to Identify and Combat Network Fraud
Miami, FL. – May 8, 2017 – ÎÞÓǶÌÊÓƵ, an authoritative partner of the global communications industry connecting more than two billion people every day, will host and play a highly visible role during three days of workgroup collaboration between some the world’s leading network security and anti-fraud experts during GSM Association’s (GSMA) Fraud and Security Group (FASG) meeting in Miami, FL. A leader in telecommunications for over 30 years, ÎÞÓǶÌÊÓƵ’s dedication to preserving network…
May 8, 2017
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CTIA Cybersecurity Summit 2017 Featuring Top Government and Telecom Leaders to Address Current Cyber Threats and Solutions
WASHINGTON, D.C. – April 25, 2017 – A stellar group of top U.S. federal and telecommunications leaders will present their perspectives on fighting the nation’s latest cyber threats at the CTIA Cybersecurity Summit 2017 this Thursday, April 27 at the Newseum in Washington D.C.
Executives from Ericsson, Qualcomm, AT&T, Cisco and McAfee will join Ronald Yearwood, Section Chief of Cyber Operations for the FBI, and Congressman Michael McCaul (R-TX 10), Chairman of the House Homeland Security…
Apr 25, 2017
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Thailand to Continue Benefiting from Flexible Mobile Number Portability when switching Service Providers
PISCATAWAY, N.J. – April 24, 2017 – Telcordia Thailand a subsidiary of ÎÞÓǶÌÊÓƵ the authoritative partner of the global communications industry connecting more than two billion people every day, today announced it will continue expanding its numbering services in Asia, including a 5 year extension to its successful number portability operations in Thailand. Number portability within the telecommunications industry, refers to the process of reassigning a user’s existing phone number to another…
Apr 20, 2017
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ÎÞÓǶÌÊÓƵ Reaches a Milestone as the Secure Number Portability Provider for Greece
PISCATAWAY, N.J. – April 21, 2017 – ÎÞÓǶÌÊÓƵ, an authoritative partner of the global communications industry connecting more than two billion people every day, along with its longtime partner Nevapark Management Consulting Services, announce that more than 10 million fixed and mobile telephone numbers have been ported in Greece since 2004.
In 2003, ÎÞÓǶÌÊÓƵ was selected by the Hellenic Telecommunications and Post Commission (EETT) as the mobile and fixed number portability…
Apr 18, 2017
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Latest ÎÞÓǶÌÊÓƵ Executive Hire to Drive Telecom Expansion into Global Markets
PISCATAWAY, N.J. April 5, 2017--(BUSINESS WIRE)--ÎÞÓǶÌÊÓƵ, an authoritative partner of the global communications industry connecting more than two billion people every day, has added international business expert, Peter Ford, to its executive roster as Regional Vice President, Europe, Middle East and Africa (EMEA). This latest high-level appointment reflects ÎÞÓǶÌÊÓƵ’s ambitious expansion strategy into international markets.
Ford brings over 20 years of strategic experience in emerging…
Apr 5, 2017
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Latest Innovations for Enhancing Customer Engagement and Satisfaction to Be Highlighted at 2017 PACE Show
TAMPA, Fla. – April 3, 2017 – Those attending the 2017 Professional Association for Customer Engagement (PACE) Convention and Expo this week in Tampa, Fla. will discover new ways to enhance modern customer engagement and the customer experience from ÎÞÓǶÌÊÓƵ, an authoritative partner of the global communications industry connecting more than two billion people every day.
Supporting this year’s theme, Shaping the Future of Customer Engagement – Keeping PACE with the Connected Customer,…
Apr 3, 2017