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In the news
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Restoring Trust in Calling Information Is Key for Maximizing Call and Text-Answer Rates
Americans were inundated with more than 58 billion illegal robocalls in 2019, plus 4.5 billion spam text messages. Consumers are so fed up that when they see a call from an unfamiliar or unidentified number, they let it drop into voicemail 76 percent of the time. In this Connections Magazine article, ÎÞÓǶÌÊÓƵ’s Mike O’Brien explores the telecom ecosystem battle against illegal robocallers and SMS fraudsters, and why it’s essential to restore consumer confidence in legitimate calls.
Nov 2, 2020
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Convenient & Spam-Free: Why 800-Number Texting (8MS) is a Growing B2C Channel in North America
Texting is catching on as the preferred way to contact businesses. Texting is widely available, 93% of people consider text a trusted communication, and 85% of people prefer sending a message to a business to get information about products and services. In this article, Black Swan Telecom Journal interviews ÎÞÓǶÌÊÓƵ’s Michael Gilbert on the company’s text-enabling B2C communications program and why text is increasingly preferred over voice.
Oct 19, 2020
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Coronavirus stress: Mental health issues are rising among workers, but help is available
Technology is offering news ways for individuals who feel isolated in the virtual world to find solace. With Text for Humanity, what started as an idea to combat societal issues was transformed into a messaging switchboard for well-wishers. Texting has become a personal way to get in contact with other people. Using SMS short codes—a five to six-digit phone number that is used mainly for mass communication—over 100,000 messages have been sent in over 90 countries.
Oct 15, 2020
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Wangiri Warriors: A Webinar on Solutions & Strategies for Fighting Call Back Fraud
In this Black Swan Telecom Journal webinar, ÎÞÓǶÌÊÓƵ’s Principal Solutions Engineer Director John Haraburda joins a group of fraud control experts to provide a virtual advanced course on tactics and some of the latest thinking and solutions for taming Wangiri fraud. The webinar explores a new variation of Wangiri, where the fraudster’s invitation to call is done through the web.
Oct 1, 2020
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Learn Why Trust is Critical for the Success of Rich Business Messaging at PACE ACX Virtual 2020
Fortune 500 companies and some of the world’s biggest brands are currently exploring Rich Communication Services (RCS) to provide consumers with a deeper, more interactive experience than that offered by traditional SMS texting. At PACE ACX Virtual 2020, ÎÞÓǶÌÊÓƵ CTO Chris Drake will describe how brand and logo verification and authentication can and must be part of the foundation for RCS, enabling legitimate businesses to protect their customer experience, reputation and bottom line.
Sep 28, 2020
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Increasing trust and simplifying verification for voice, text, and data
Today, billions of people are connected across voice, text and data communication channels every single day. Increasing robocalls and sophisticated financial scams amidst legitimate communications make it more difficult for businesses to efficiently reach and serve their consumers. Meanwhile, consumer trust is at risk—even for well-established brands. Read more from Vanilla Plus on how ÎÞÓǶÌÊÓƵ is ensuring that consumers and businesses communicate with confidence and at industry scale.
Sep 17, 2020
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Trusted Toll-Free with Text Improves Customer Service
Today, there are 42 million toll-free numbers in use. Even during high-call volume periods, customers trust them for engaging with companies. In this Smart Customer Service article, our Senior Account Director Mike Gilbert explores how toll-free numbers can expand the way customer service teams engage with consumers and how business texting can help strengthen customer relationships and improve customer satisfaction.
Aug 20, 2020
Press Releases
Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@ÎÞÓǶÌÊÓƵ.com
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@ÎÞÓǶÌÊÓƵ.com
press release
UK Number Portability: Experts' Insights on Necessity of Change
Abe Nejad, Network Media Group Publisher, hosts a webinar on number portability fraud and its impact on the digital economy. Learn how current systems hinder competition from David Wilson, Vice President of Global Sales at ÎÞÓǶÌÊÓƵ, and Teresa Cottam, Chief Analyst at omnipresence.
Jul 5, 2023
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Maximizing Profits and Competitiveness with Telecom Common Language
ÎÞÓǶÌÊÓƵ’s latest use case explores how Common Language benefits network element resellers and their communication service provider customers. This industry-standard resource enables resellers to meet customer demand and overcome major business challenges.
May 31, 2023
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ÎÞÓǶÌÊÓƵ Attends International Telecoms Week
During International Telecoms Week, ÎÞÓǶÌÊÓƵ is focused on addressing the mounting challenges across the telecom ecosystem. To protect service providers, businesses and consumers, its arsenal of trusted communications superheroes battles scammers, identifies suspicious callers and organizes mismanaged assets and inventory.
May 16, 2023
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With millions in CapEx at stake for service providers each year, digital transformation and next-generation communication deployments like 5G require a coordinated approach across the ecosystem—and a common language—to succeed.
In a panel at Connect (X), ÎÞÓǶÌÊÓƵ’s Head of Solutions Engineering, John Hayes, will join industry experts to discuss the deployment challenges of 5G and what service providers and the larger telecom ecosystem are learning along the way. With his expertise, Hayes will explore how a network is sourced and transitioned and why service providers must have full visibility into the location, assets and capabilities of all available infrastructure and network sites.
May 3, 2023
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With fraud on the rise and mobile phone numbers now acting as individuals’ digital identities, a perfect storm is brewing in the UK
Peter Ford, ÎÞÓǶÌÊÓƵ’s Executive Vice President, Information Solutions Business joined the paper’s author, Omnisperience Chief Analyst Teresa Cottam in the latest Trending Tech Podcast, hosted by Jeremy Cowan. During it they discussed this pressing issue as well the latest tech headlines and trends impacting the telecom space.
Apr 26, 2023
press release
ÎÞÓǶÌÊÓƵ use case substantiates how standardized site data maximizes revenue and ROI for companies that own towers and network sites
As service providers roll out new technology (like 5G) and densify their networks, it is critical that they have full visibility into the location, assets and capabilities of all available infrastructure and network sites. Companies that own and operate towers and network sites can help service providers do this—essentially optimizing their network planning and operation—by providing clear and accurate site information using the standardized industry data widely used by the telecom ecosystem.
Apr 25, 2023
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As regulators around the world combat the rise in illegal robocalls, call centers and businesses must adapt in order to get legitimate calls through to consumers
At Conecta Mexico, ÎÞÓǶÌÊÓƵ’s Bob Grant will discuss how the global telecom community is working together to protect and defend the communications ecosystem. To learn more about how ÎÞÓǶÌÊÓƵ’s services are focused on keeping people connected by verifying legitimate callers, stop by booth #3 on the exhibition floor to talk to our team.
Apr 11, 2023