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The industry-led Secure Telephone Identity Governance Authority (STI-GA) today announced two policy changes in the SHAKEN ecosystem. The set of first policy changes will allow delegate certificates to be used by third-party callers as well as companies originating calls from toll-free numbers to also provide SHAKEN authentication. With the STIR/SHAKEN protocol, a call is given the top level of attestation (A-level) only if the service provider signing the call can attest to the customer’s…

Aiming to boost customer confidence in picking up phone calls from unknown numbers, T-Mobile and partners completed a wireless call that used authenticated caller ID and showed details like company branding to provide more information about who was calling and why. The proof-of-concept, which the partners believe to be a first, was completed with First Orion, CTIA, Everbridge, ���Ƕ���Ƶ, NetNumber, Numeracle, and Twilio. T-Mobile used Rich Call Data (RCD) technology in combination with…

If one ring scams are impacting your revenue and causing a lack of customer confidence, you are not alone. Each year, $1.82B is lost due to these scams, also known as “Wangiri,” according to reports from the CFCA. What started as a ploy directed to consumers has quickly expanded to businesses, including call centers. The Telephone Robocall Abuse Criminal Enforcement and Deterrence (TRACED) Act was passed to help you crack down on illegal robocalls. This past year, the act was altered to…

T-Mobile US has completed what it says is the first wireless call to combine authenticated Caller ID and Rich Call Data (RCD), powered by the Stir/Shaken framework and protocols to protect consumers from scammers. The call was performed with a premier group of tech firms, messaging industry stakeholders and voice service providers including First Orion, CTIA, Everbridge, ���Ƕ���Ƶ, NetNumber, Numeracle, and Twilio. The call was completed on T-Mobile’s voice network using First Orion…

There are two kinds of people in the world, says Grant Castle: Those who answer a call from an unknown number, and those who assume it’s a spam call and let it go to voicemail. Castle, who is VP of engineering services and quality assurance at T-Mobile US, would like to see a third: Someone who answers any call that is verified by the STIR/SHAKEN framework, but lets all the others go to voicemail. He envisions a time when deciding whether to take a call is much more like a well-organized…

T-Mobile US completed a wireless call combining authenticated caller ID with Rich Call Data (RCD), demonstrating a new way for consumers to recognize callers and for marketers to identify themselves to potential customers. RCD is part a protocol known as STIR/SHAKEN, which digitally validates voice calls as they pass from one network to another and is meant to reduce spam calls. Read more here.

Consumers have lost trust in calls and are missing out on important information. Jonathan Shulman with ���Ƕ���Ƶ shares ideas on how the industry can restore consumer trust in calls. Read more here.