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In the news
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Trusted Toll-Free with Text Improves Customer Service
Customers today are as diverse as the products they choose and the channels they use for purchasing and support. Keeping pace with those changes is exactly why customer service is evolving so rapidly. Take toll-free customer service platforms, for example, which were architected decades ago to streamline companies' support operations. Toll-free numbers (also referred to as 800 numbers, with variations including 888, 877, 866, etc.) offered free long-distance calling and was a real benefit for a…
Aug 20, 2020
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CIO Leadership: 2020 HMG Live! Philadelphia CIO Executive Leadership Summit Recap: Reimagining the Business and the Future of Work
When the world screeched to a halt in March, a return to work as we knew it still seemed a possibility. But with four months behind us and an undetermined future ahead, it is clear that the nature of work must shift dramatically to adapt to these uncertain times.
When asked where work will be conducted as of the fourth quarter of 2020, 75% of CIOs, CISOs and technology executives surveyed by HMG Strategy said they expect most work to continue to be conducted at home, with some percentage…
Aug 19, 2020
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Podcast: Take control of your customer gateway – your 800 number – it is more valuable now than ever!
Your company may be missing out on an entire generation of customers and you can access them with a very inexpensive technology enhancement. Matthew Noreen, Senior Account Director at ÎÞÓǶÌÊÓƵ speaks to Don Witt of the Channel Daily News, a TR publication, about the value and positioning of the 800 number in today’s business strategy.
The 800 number has been overlooked. It is normally on the company’s website but underutilized because it is voice centric. Enable the 800 number…
Aug 18, 2020
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CIO Exclusive Interview with New ÎÞÓǶÌÊÓƵ Chief Product Officer, Michael O’Brien
ÎÞÓǶÌÊÓƵ has a strong legacy within the telecom industry of being a trusted, reliable source of information and data and this is what drew Michael O’Brien to the company. He cited spam and robocalling as big challenges affecting consumer trust and his company is positioning itself to help solve these problems and lifting consumer confidence in the process.
There are hundreds if not thousands of networks out there, he explained, and they need to know how to route information between each…
Aug 3, 2020
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TMC Announces Recipients of the 2020 Communications Solutions Products of the Year Award
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the recipients of the 2020 Communications Solutions Products of the Year Award.One of TMC’s most coveted awards, the Communications Solutions Products of the Year Award honors exceptional products and services that facilitate voice, data and video communications that were brought to market or greatly improved upon in the last twelve months.
Read more here.
Jul 13, 2020
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ÎÞÓǶÌÊÓƵ’s Sharon Oddy and Kim Carter join WICT leadership program
ÎÞÓǶÌÊÓƵ has announced that two of its employees have been selected to take part in the Women in Cable Telecommunications’ (WICT) 2020 Rising Leaders Program.
Sharon Oddy, head of marketing and corporate communications, and Kim Carter, senior software developer, will join other industry leaders for the immersion program that prepares women to undertake increased leadership responsibilities.
Read more here.
Jul 8, 2020
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1-800-TEXT: Enable Your Toll-Free Number for SMS
Up until around 2005, toll-free numbers offered companies a competitive advantage since most consumers were still charged for long-distance calls. As cellphones became more ubiquitous and affordable, cost-free calling was no longer the most significant factor to the customer. Used by some of the biggest and oldest brands, toll-free numbers—also referred to as 800 numbers, with variations including 888, 877, 866, etc.—still hold tremendous value for businesses, especially considering that…
Jul 7, 2020
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Press Releases
Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@ÎÞÓǶÌÊÓƵ.com
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@ÎÞÓǶÌÊÓƵ.com
press release
With fraud on the rise and mobile phone numbers now acting as individuals’ digital identities, a perfect storm is brewing in the UK
In the most recent Trending Tech Podcast, ÎÞÓǶÌÊÓƵ’s Peter Ford and Omnisperience’s Teresa Cottam discuss the pressing issue of digital fraud as well as the latest trends impacting the telecom space
LONDON and BRIDGEWATER, N.J – April 26, 2023
What:
According to a recently published white paper from Omnisperience, ‘UK Digital Fraud: There’s a gap in the UK digital infrastructure and it’s letting fraud in,’ as the UK continues to chart its path toward a modern digital…
Apr 26, 2023
press release
ÎÞÓǶÌÊÓƵ use case substantiates how standardized site data maximizes revenue and ROI for companies that own towers and network sites
Reveals how industry-standard nomenclature supports faster, more efficient network planning for service provider customers
What’s the News? A new use case from ÎÞÓǶÌÊÓƵ validates how companies that own towers and other network sites that support communications interconnection can gain a competitive advantage by using a common language to describe site assets and locations.
Why it Matters? When it comes to network planning, visibility into all available towers and network sites supports…
Apr 25, 2023
press release
As regulators around the world combat the rise in illegal robocalls, call centers and businesses must adapt in order to get legitimate calls through to consumers
Upcoming Conecta Mexico session with ÎÞÓǶÌÊÓƵ’s Bob Grant explores the challenges, opportunities and considerations for business calls being properly delivered to international destinations
What: Consumers are tethered to their phones – an extension of their identity and the single most essential tool for interacting with the world and navigating their day-to-day lives. But despite constant…
Apr 11, 2023
press release
New ÎÞÓǶÌÊÓƵ use case highlights how streamlined ordering, interconnection and billing can light up wholesale fiber revenues and ROI
What’s the News: As service providers roll out 5G and densify their networks, they are increasingly looking to the other companies in the telecom space, including fiber providers for cell site backhaul, additional capacity in the core network and interconnection to other service providers. A new ÎÞÓǶÌÊÓƵ use case explains how wholesale fiber companies can streamline and simplify their interactions with their service provider customers to secure greater market share.
Why it…
Apr 6, 2023
press release
The new opportunity for tower companies in a 5G era
ÎÞÓǶÌÊÓƵ and other industry leaders discuss how tower companies are tapping into new revenue streams and helping service providers accelerate 5G rollouts
What:
Tower companies play a critical role in the deployment of 5G technology—not only by owning and leasing tower space to telecom service providers—but also through their ability to help them build out 5G networks quickly while seamlessly supporting new services and activations. With 4.8 billion 5G subscriptions…
Apr 4, 2023
press release
Greece Continues to Foster Consumer Choice and Convenience with ÎÞÓǶÌÊÓƵ Number Portability New Contract
What’s the News: ÎÞÓǶÌÊÓƵ has been providing mobile number portability service in Greece since 2004. After winning the new public tender, ÎÞÓǶÌÊÓƵ will continue providing mobile and fixed number portability service for an additional five years in Greece, which is one of a few countries in the world offering portability for both types of telecom service.
Why it Matters: For nearly 20 years, Greece has been a trailblazer in offering number portability, which helps drive innovation…
Mar 8, 2023
press release
How Trusted Communications Superheroes are Winning the Battle Against Fraud and Operational Inefficiency to Protect Customers and the Bottom Line
ÎÞÓǶÌÊÓƵ executives showcase how communication service providers are mitigating
fraud, caller ID spoofing, smishing, illegal robocalling, network inefficiency and more
What’s the News: Years of rapid technology and regulatory innovation have created major revenue streams and market opportunities for service providers. They have also increased the need for new ways to mitigate fraud, errors and inefficiencies.
Why it Matters: Fraud like illegal robocalls, nuisance calls and messaging…
Feb 15, 2023
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