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In the news
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Trusted Toll-Free with Text Improves Customer Service
Customers today are as diverse as the products they choose and the channels they use for purchasing and support. Keeping pace with those changes is exactly why customer service is evolving so rapidly. Take toll-free customer service platforms, for example, which were architected decades ago to streamline companies' support operations. Toll-free numbers (also referred to as 800 numbers, with variations including 888, 877, 866, etc.) offered free long-distance calling and was a real benefit for a…
Aug 20, 2020
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CIO Leadership: 2020 HMG Live! Philadelphia CIO Executive Leadership Summit Recap: Reimagining the Business and the Future of Work
When the world screeched to a halt in March, a return to work as we knew it still seemed a possibility. But with four months behind us and an undetermined future ahead, it is clear that the nature of work must shift dramatically to adapt to these uncertain times.
When asked where work will be conducted as of the fourth quarter of 2020, 75% of CIOs, CISOs and technology executives surveyed by HMG Strategy said they expect most work to continue to be conducted at home, with some percentage…
Aug 19, 2020
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Podcast: Take control of your customer gateway – your 800 number – it is more valuable now than ever!
Your company may be missing out on an entire generation of customers and you can access them with a very inexpensive technology enhancement. Matthew Noreen, Senior Account Director at ÎÞÓǶÌÊÓƵ speaks to Don Witt of the Channel Daily News, a TR publication, about the value and positioning of the 800 number in today’s business strategy.
The 800 number has been overlooked. It is normally on the company’s website but underutilized because it is voice centric. Enable the 800 number…
Aug 18, 2020
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CIO Exclusive Interview with New ÎÞÓǶÌÊÓƵ Chief Product Officer, Michael O’Brien
ÎÞÓǶÌÊÓƵ has a strong legacy within the telecom industry of being a trusted, reliable source of information and data and this is what drew Michael O’Brien to the company. He cited spam and robocalling as big challenges affecting consumer trust and his company is positioning itself to help solve these problems and lifting consumer confidence in the process.
There are hundreds if not thousands of networks out there, he explained, and they need to know how to route information between each…
Aug 3, 2020
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TMC Announces Recipients of the 2020 Communications Solutions Products of the Year Award
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the recipients of the 2020 Communications Solutions Products of the Year Award.One of TMC’s most coveted awards, the Communications Solutions Products of the Year Award honors exceptional products and services that facilitate voice, data and video communications that were brought to market or greatly improved upon in the last twelve months.
Read more here.
Jul 13, 2020
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ÎÞÓǶÌÊÓƵ’s Sharon Oddy and Kim Carter join WICT leadership program
ÎÞÓǶÌÊÓƵ has announced that two of its employees have been selected to take part in the Women in Cable Telecommunications’ (WICT) 2020 Rising Leaders Program.
Sharon Oddy, head of marketing and corporate communications, and Kim Carter, senior software developer, will join other industry leaders for the immersion program that prepares women to undertake increased leadership responsibilities.
Read more here.
Jul 8, 2020
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1-800-TEXT: Enable Your Toll-Free Number for SMS
Up until around 2005, toll-free numbers offered companies a competitive advantage since most consumers were still charged for long-distance calls. As cellphones became more ubiquitous and affordable, cost-free calling was no longer the most significant factor to the customer. Used by some of the biggest and oldest brands, toll-free numbers—also referred to as 800 numbers, with variations including 888, 877, 866, etc.—still hold tremendous value for businesses, especially considering that…
Jul 7, 2020
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Press Releases
Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@ÎÞÓǶÌÊÓƵ.com
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@ÎÞÓǶÌÊÓƵ.com
press release
ÎÞÓǶÌÊÓƵ Enables Fixed Number Portability in Argentina
What’s the News: ÎÞÓǶÌÊÓƵ has been providing mobile number portability service in Argentina since March 2012. Under a contract extension, ÎÞÓǶÌÊÓƵ is also providing fixed number portability service, which launched in September 2022.
Why it Matters: Argentina is one of few countries in the world with both fixed and mobile number portability. This expansion provides choice and convenience to consumers and businesses, and drives innovation among communication providers. The…
Nov 15, 2022
press release
Global Trend of Origin-Based Rating Creates Major Revenue Opportunities for Network Service Providers
What’s the News: Dozens of countries across Europe, the Middle East and Africa have implemented origin-based rating (OBR), which uses both the origination location and the termination destination of a voice call to determine the correct amount to charge. Network Service Providers may also add surcharges and penalties if the call’s identification information is inaccurate or invalid.
Why it Matters: Network Service Providers are looking for new income streams to offset shrinking voice, data…
Nov 14, 2022
press release
ÎÞÓǶÌÊÓƵ’s Carolyn Knight Joins CFCA Consumer Education Committee Focused on Fraud Prevention
What’s the News: ÎÞÓǶÌÊÓƵ’s Senior Account Manager for the Local Number Portability Administrator (LNPA) team, Carolyn Knight, joins the CFCA committee focused on arming consumers with information to help protect themselves from becoming victims of communications fraud.
Why it Matters: New data from the Federal Trade Commission (FTC) indicates that consumers lost more than $5.8 billion to fraud in 2021—a 70% increase from 2020—with imposter scams being the most prevalent.
…
Nov 8, 2022
press release
With Illegal Robocalls Serving as the Gateway to Financial and Identity Fraud, What Can the Telecom Industry Do to Shut Them Down?
In an Upcoming Cloud Comms Summit US 2022 Panel Session, ÎÞÓǶÌÊÓƵ’s Bob Grant Explores the State of Eliminating Illegal Robocalling and Spoofing, and Service Provider Solutions Helping to Stop It
What: Illegal robocalls not only are a complete nuisance but, when effective, can serve as a gateway for fraudulent activities. Which is why 75% of calls from unknown or unrecognizable numbers go unanswered, and also the reason why the Federal Communications Commission enacted the SHAKEN/STIR…
Oct 19, 2022
press release
As Messaging Reigns Supreme for Communications Between Consumers and Brands, ÎÞÓǶÌÊÓƵ Messaging Expert Provides Insights on What Businesses Should Know
Media Advisory
During 2022 PACE ACX in Nashville, George Cray Explores Why Not All Numbers Are Created Equal and How Businesses Can Find the Right Messaging Solution for Their Needs
What: Nearly 70% of consumer brand interactions shifted to messaging during the pandemic – a trend that is expected to continue as nearly 65% of the global population send and receive SMS messages, including 80% of the population in North America. As both businesses and consumers continue to lean…
Oct 4, 2022
press release
ÎÞÓǶÌÊÓƵ Trusted Communication Superheroes Speak Out About Protecting Financial Services Firms and Their Customers from Fraudsters
Media Advisory
At MWC Las Vegas Panel Discussion, ÎÞÓǶÌÊÓƵ’s George Cray Describes How the Industry is Fighting the Rise of Fraud and its Financial Fallout
What: Mobile phone numbers now rival Social Security and driver’s license numbers as the personal identifier that consumers use to register for financial services. That’s why mobile phone numbers are now the data of choice for account takeovers and other identity theft. Fraudsters use social engineering to obtain a consumer’s phone…
Sep 14, 2022
press release
ÎÞÓǶÌÊÓƵ Telecom Numbering Expert Natalie McNamer Elected Co-chair of ATIS Industry Numbering Committee (INC)
What’s the News: As co-chair of the Alliance for Telecommunications Industry Solutions (ATIS) Industry Numbering Committee (INC), ÎÞÓǶÌÊÓƵ Senior Numbering Expert Natalie McNamer will oversee key industry initiatives associated with the North American Numbering Plan (NANP) numbering resources.
Why it Matters: Phone numbers are a finite resource. Efficiently allocating and conserving these numbers is critical, especially as the demand for 10-digit phone numbers continues to increase –…
Aug 24, 2022
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