ÎÞÓǶÌÊÓƵ

Following Connect (X), hosted by The Wireless Infrastructure Association (WIA), representatives from ÎÞÓǶÌÊÓƵ share their thoughts and observations from the show.

In the second part of ÎÞÓǶÌÊÓƵ’s interview with Teresa Cottam, Chief Analyst at Omnisperience, we discuss her newly published white paper, ‘UK Digital Fraud: There’s a gap in the UK digital infrastructure and it’s letting fraud in,’ and explore why she thinks it’s critical for the United Kingdom (UK) to change its current number portability processes now.

With fraud costing the British economy £137 billion, this month UK-based analyst house and consultancy Omnisperience issued a new white paper, ‘UK Digital Fraud: There’s a gap in the UK digital infrastructure and it’s letting fraud in.’ ÎÞÓǶÌÊÓƵ sat down with the paper’s author Chief Analyst Teresa Cottam to discuss the current fraud issue and why she believes a revamp of how the UK handles number porting is critical for a modern digital economy.

When it comes to engaging with customers, messaging is often where businesses will find success. Globally, 5 billion people (approximately 65% of the world’s population) send and receive SMS messages, while 80% of the North American population use text messaging.

An interesting and unexpected theme emerged during the Mobile World Congress 2023 show in Barcelona last week. Beyond the typical and expected exclamations of digital transformation, 5G, everything as a service, devices, robots and virtual worlds, a new realization took center stage. Weaved into the well-scripted threads of one keynote after another was the undeniable fact that the biggest change hitting telecom is a much needed and already emerging cultural shift in how the industry thinks, acts and innovates. The alarms were rung, signaling that the telecommunications industry must innovate—or someone else will.

International Women’s Day is an annual global celebration of the social, economic, cultural and political achievements by women.

In this installment of our customer experience (CX) series, we are taking a deeper look at the voice channel.

In this installment of the series, we are going to take a deeper dive into the various communications channels, how contact centers can leverage them, what customer experience (CX) professionals need to know, and more.

Mobile phone numbers now rival Social Security and driver’s license numbers as the personal identifier that consumers use to register for financial services – now making them the data of choice for account takeovers and other identity theft.

5G is all about speed — and not just gigabit throughput. For service providers, 5G speed is also about how quickly they can build out sites to meet customer demand. Service providers that add sites quickly can sign up consumers and enterprises before their slower moving rivals can.

When you get in a taxi, you want the driver to take the fastest, shortest route. Anything indirect would be a big waste of your time and money. And if you’re heading to the airport, the delay could mean missing your flight.

In the infinite and ever-evolving telecom universe, a mighty team of superheroes are battling villains set on disrupting the trusted communications ecosystem! These are their stories…