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In the news
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How CSPs can restore consumer trust in communications in 2021 – and beyond
Understanding the real perception of consumer trust in communications these days is hard to know exactly because so many factors play into it. We do know that 76% of consumers no longer answer calls from unfamiliar and unidentified numbers, letting them drop into voice mail instead. Some contact centre operators say that outbound call answer rates are down 30%
It’s not hard to see why. In the UK, for example, consumers receive five billion nuisance calls each year, according to Ofcom…
Jan 7, 2021
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Trusted Communications: Predictions for 2021 — and Beyond
We’re all ready to put 2020 behind us. Pondering what 2021 holds is one way to do that — and a welcome distraction. Here are three ways that consumer trust in communications will evolve over the next 12 months.
More than ever, your mobile number is your ID. Few things are as personal and as constant as a mobile number. Nearly everyone has their own, and they almost always keep it when changing service providers. Fraudsters are taking advantage of this by porting victims’ mobile numbers to…
Dec 22, 2020
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Put It in Writing: How Recruiters Can Create a Connection with Candidates through Short Code Messaging
The COVID-19 pandemic has forced us to take a closer look at virtually every aspect of our daily lives. The economy has become one of the pandemic’s leading issues, as health experts and government officials try to strike the very difficult balance between keeping the world running while also keeping it safe for the people who live in it. This balance can be especially difficult for job seekers and recruiters as they try to connect in meaningful, mutually beneficial ways while also staying safe…
Dec 22, 2020
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Mapping Out Your Retail Strategy for the Future: 7 Trends to Consider
2019 and 2020 saw retailers exploring using text messaging in addition to their email marketing. 2021 is likely to see SMS messaging supersede email messaging as retail’s gold standard for messaging channels. Texts have a 98 percent open rate and a conversion rate of 45 percent. By comparison, only 22 percent of B2C emails are opened and read. Kiehl’s actually found that 73 percent of consumers who signed up for text messages purchased a product within 6 months.
Cliff Holsenbeck, Senior…
Dec 2, 2020
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Executive Broadcast, International Verification
As countries, such as the U.S. and Canada, implement SHAKEN-based Calling Number Verification Services, for verifying legitimate calls and rebuilding consumer trust in caller ID, the industry needs to consider the impact on international call traffic. The global economy connects billions of international calls daily, and geography cannot be an obstacle that presents a barrier to business engagement. To ensure businesses are not disadvantaged, there is a need for authoritative guidelines for…
Nov 30, 2020
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Omni-Channel Verification - Executive Broadcast
Consumer trust in communications must transcend all touch points – from voice to messaging to chatbot interactions. Trust should not be a nice-to-have, it should be an expectation. From technology vendors, service providers, messaging providers, enterprises, and regulators, how can the ecosystem collaborate to deliver trusted communications?
Executive Speakers:
- Mike O’Brien—Chief Product Officer, ÎÞÓǶÌÊÓƵ
- Cary Cusumano—Customer…
Nov 25, 2020
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ÎÞÓǶÌÊÓƵ is a Digiday Technology Awards winner
Monetization and marketing are only as good as the technology platforms that fuel them. This year’s Digiday Technology Awards winners played foundational roles in enabling media companies and marketers to earn money from their content, reach their audiences and make the most of digital real estate.
Successful brands and publishers turned to this year’s winners to reach their audiences where they were actively consuming content, to increase lifetime value and to serve them with the assets…
Nov 17, 2020
Press Releases
Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@ÎÞÓǶÌÊÓƵ.com
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@ÎÞÓǶÌÊÓƵ.com
press release
In the Fight Against Fraudulent Calls, Cross Border Authentication is Focus of New NMG Webinar
ATIS’ Jim McEachern and ÎÞÓǶÌÊÓƵ’s Bob Grant Explore the Latest Treatment of International Calling and What Needs to be Done to Ensure Business and Consumer Trust
What: With businesses relying on phone calls to reach their customers, it is important to maintain trust in this vital communications channel. As more countries establish rules for inbound voice calls, successfully reaching international consumers is a burgeoning problem since some legitimate phone numbers are inadvertently…
Aug 8, 2023
press release
The Impact that Towers, Neutral Hosts and Data Centers Have on Telcos and 5G Rollouts
NMG Webinar Features Experts from AvidThink, Futurum Research, ÎÞÓǶÌÊÓƵ and Orkay Consulting
What: The success of digital transformation and next-generation communication deployments like 5G hinges on a coordinated approach across the ecosystem. With many service providers in the early stages of the significant network upgrades required to deploy next-generation apps and services, they are looking at how to fully monetize 5G. In addition, maximizing 5G profitability means communications…
Aug 3, 2023
press release
How the Right Texting Method Drives Customer Engagement
MEF Leadership Forum 2023 Panel Session with ÎÞÓǶÌÊÓƵ’s Matt Lear Discusses How Short Codes, 10DLC and Toll-Free Messaging Help Businesses Better Connect with Customers
What: With 98% of all text messages opened, it’s not surprising that businesses rely on it to boost customer engagement. However, with multiple methods of mass text messaging available, it can be difficult for businesses – weighing cost, delivery and engagement rates – to decide which method is best for them.
During…
Jul 11, 2023
press release
UK Number Portability: Experts' Insights on Necessity of Change
Telecoms Experts Discuss Why the UK Needs to Revamp its Number Portability Process
With Fraud Losses in the UK Estimated at £137 billion, Omnisperience’s Teresa Cottam and ÎÞÓǶÌÊÓƵ’s David Wilson Explore How a Modernized Number Portability Process Can Help Solve this Growing Issue
What: While number porting is essential for a healthy competitive market because it gives customers the choice and convenience of changing service providers…
Jul 5, 2023
press release
Maximizing Profits and Competitiveness with Telecom Common Language
Network Element Resellers Can Maximize Profits and Competitiveness by
Speaking the Common Language of the Telecom Ecosystem
ÎÞÓǶÌÊÓƵ TruOps Common Language® enables resellers to meet customer demand with an
industry-standard resource for quickly and accurately identifying and classifying network equipment
• What’s the News: A new ÎÞÓǶÌÊÓƵ use case explores how Common Language benefits network element resellers and their communication service…
May 31, 2023
press release
ÎÞÓǶÌÊÓƵ Attends International Telecoms Week
Legion of Telecom Superheroes to Descend Upon International Telecoms Week 2023 and Unite the Trusted Communications Ecosystem
National Harbor, MD – May 16, 2023
Who:
A legion of Trusted Communications Superheroes are set to descend upon International Telecoms Week 2023. Their mission? To unite the trusted communications ecosystem while fighting fraudsters and addressing the mounting challenges across the telecom ecosystem. Each equipped with unique superpowers, these heroes are battling…
May 16, 2023
press release
With millions in CapEx at stake for service providers each year, digital transformation and next-generation communication deployments like 5G require a coordinated approach across the ecosystem—and a common language—to succeed.
Upcoming Connect (X) panel with ÎÞÓǶÌÊÓƵ’s John Hayes explores the challenges, opportunities and considerations for 5G network planning and expansion
What: Many service providers are in the early stages of the significant network upgrades required to deploy next-generation apps and services—and their ability to fully monetize 5G. Hurdles like spectrum demands, regulatory challenges, infrastructure needs and investment requirements prevent 5G connectivity…
May 3, 2023