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News & Events
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In the news
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How CSPs can restore consumer trust in communications in 2021 – and beyond
Understanding the real perception of consumer trust in communications these days is hard to know exactly because so many factors play into it. We do know that 76% of consumers no longer answer calls from unfamiliar and unidentified numbers, letting them drop into voice mail instead. Some contact centre operators say that outbound call answer rates are down 30%
It’s not hard to see why. In the UK, for example, consumers receive five billion nuisance calls each year, according to Ofcom…
Jan 7, 2021
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Trusted Communications: Predictions for 2021 — and Beyond
We’re all ready to put 2020 behind us. Pondering what 2021 holds is one way to do that — and a welcome distraction. Here are three ways that consumer trust in communications will evolve over the next 12 months.
More than ever, your mobile number is your ID. Few things are as personal and as constant as a mobile number. Nearly everyone has their own, and they almost always keep it when changing service providers. Fraudsters are taking advantage of this by porting victims’ mobile numbers to…
Dec 22, 2020
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Put It in Writing: How Recruiters Can Create a Connection with Candidates through Short Code Messaging
The COVID-19 pandemic has forced us to take a closer look at virtually every aspect of our daily lives. The economy has become one of the pandemic’s leading issues, as health experts and government officials try to strike the very difficult balance between keeping the world running while also keeping it safe for the people who live in it. This balance can be especially difficult for job seekers and recruiters as they try to connect in meaningful, mutually beneficial ways while also staying safe…
Dec 22, 2020
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Mapping Out Your Retail Strategy for the Future: 7 Trends to Consider
2019 and 2020 saw retailers exploring using text messaging in addition to their email marketing. 2021 is likely to see SMS messaging supersede email messaging as retail’s gold standard for messaging channels. Texts have a 98 percent open rate and a conversion rate of 45 percent. By comparison, only 22 percent of B2C emails are opened and read. Kiehl’s actually found that 73 percent of consumers who signed up for text messages purchased a product within 6 months.
Cliff Holsenbeck, Senior…
Dec 2, 2020
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Executive Broadcast, International Verification
As countries, such as the U.S. and Canada, implement SHAKEN-based Calling Number Verification Services, for verifying legitimate calls and rebuilding consumer trust in caller ID, the industry needs to consider the impact on international call traffic. The global economy connects billions of international calls daily, and geography cannot be an obstacle that presents a barrier to business engagement. To ensure businesses are not disadvantaged, there is a need for authoritative guidelines for…
Nov 30, 2020
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Omni-Channel Verification - Executive Broadcast
Consumer trust in communications must transcend all touch points – from voice to messaging to chatbot interactions. Trust should not be a nice-to-have, it should be an expectation. From technology vendors, service providers, messaging providers, enterprises, and regulators, how can the ecosystem collaborate to deliver trusted communications?
Executive Speakers:
- Mike O’Brien—Chief Product Officer, ÎÞÓǶÌÊÓƵ
- Cary Cusumano—Customer…
Nov 25, 2020
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ÎÞÓǶÌÊÓƵ is a Digiday Technology Awards winner
Monetization and marketing are only as good as the technology platforms that fuel them. This year’s Digiday Technology Awards winners played foundational roles in enabling media companies and marketers to earn money from their content, reach their audiences and make the most of digital real estate.
Successful brands and publishers turned to this year’s winners to reach their audiences where they were actively consuming content, to increase lifetime value and to serve them with the assets…
Nov 17, 2020
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Press Releases
Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@ÎÞÓǶÌÊÓƵ.com
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@ÎÞÓǶÌÊÓƵ.com
press release
ÎÞÓǶÌÊÓƵ Enables Fixed Number Portability in Argentina
What’s the News: ÎÞÓǶÌÊÓƵ has been providing mobile number portability service in Argentina since March 2012. Under a contract extension, ÎÞÓǶÌÊÓƵ is also providing fixed number portability service, which launched in September 2022.
Why it Matters: Argentina is one of few countries in the world with both fixed and mobile number portability. This expansion provides choice and convenience to consumers and businesses, and drives innovation among communication providers. The…
Nov 15, 2022
press release
Global Trend of Origin-Based Rating Creates Major Revenue Opportunities for Network Service Providers
What’s the News: Dozens of countries across Europe, the Middle East and Africa have implemented origin-based rating (OBR), which uses both the origination location and the termination destination of a voice call to determine the correct amount to charge. Network Service Providers may also add surcharges and penalties if the call’s identification information is inaccurate or invalid.
Why it Matters: Network Service Providers are looking for new income streams to offset shrinking voice, data…
Nov 14, 2022
press release
ÎÞÓǶÌÊÓƵ’s Carolyn Knight Joins CFCA Consumer Education Committee Focused on Fraud Prevention
What’s the News: ÎÞÓǶÌÊÓƵ’s Senior Account Manager for the Local Number Portability Administrator (LNPA) team, Carolyn Knight, joins the CFCA committee focused on arming consumers with information to help protect themselves from becoming victims of communications fraud.
Why it Matters: New data from the Federal Trade Commission (FTC) indicates that consumers lost more than $5.8 billion to fraud in 2021—a 70% increase from 2020—with imposter scams being the most prevalent.
…
Nov 8, 2022
press release
With Illegal Robocalls Serving as the Gateway to Financial and Identity Fraud, What Can the Telecom Industry Do to Shut Them Down?
In an Upcoming Cloud Comms Summit US 2022 Panel Session, ÎÞÓǶÌÊÓƵ’s Bob Grant Explores the State of Eliminating Illegal Robocalling and Spoofing, and Service Provider Solutions Helping to Stop It
What: Illegal robocalls not only are a complete nuisance but, when effective, can serve as a gateway for fraudulent activities. Which is why 75% of calls from unknown or unrecognizable numbers go unanswered, and also the reason why the Federal Communications Commission enacted the SHAKEN/STIR…
Oct 19, 2022
press release
As Messaging Reigns Supreme for Communications Between Consumers and Brands, ÎÞÓǶÌÊÓƵ Messaging Expert Provides Insights on What Businesses Should Know
Media Advisory
During 2022 PACE ACX in Nashville, George Cray Explores Why Not All Numbers Are Created Equal and How Businesses Can Find the Right Messaging Solution for Their Needs
What: Nearly 70% of consumer brand interactions shifted to messaging during the pandemic – a trend that is expected to continue as nearly 65% of the global population send and receive SMS messages, including 80% of the population in North America. As both businesses and consumers continue to lean…
Oct 4, 2022
press release
ÎÞÓǶÌÊÓƵ Trusted Communication Superheroes Speak Out About Protecting Financial Services Firms and Their Customers from Fraudsters
Media Advisory
At MWC Las Vegas Panel Discussion, ÎÞÓǶÌÊÓƵ’s George Cray Describes How the Industry is Fighting the Rise of Fraud and its Financial Fallout
What: Mobile phone numbers now rival Social Security and driver’s license numbers as the personal identifier that consumers use to register for financial services. That’s why mobile phone numbers are now the data of choice for account takeovers and other identity theft. Fraudsters use social engineering to obtain a consumer’s phone…
Sep 14, 2022
press release
ÎÞÓǶÌÊÓƵ Telecom Numbering Expert Natalie McNamer Elected Co-chair of ATIS Industry Numbering Committee (INC)
What’s the News: As co-chair of the Alliance for Telecommunications Industry Solutions (ATIS) Industry Numbering Committee (INC), ÎÞÓǶÌÊÓƵ Senior Numbering Expert Natalie McNamer will oversee key industry initiatives associated with the North American Numbering Plan (NANP) numbering resources.
Why it Matters: Phone numbers are a finite resource. Efficiently allocating and conserving these numbers is critical, especially as the demand for 10-digit phone numbers continues to increase –…
Aug 24, 2022
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