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In the news

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How CSPs can restore consumer trust in communications in 2021 – and beyond

Understanding the real perception of consumer trust in communications these days is hard to know exactly because so many factors play into it. We do know that 76% of consumers no longer answer calls from unfamiliar and unidentified numbers, letting them drop into voice mail instead. Some contact centre operators say that outbound call answer rates are down 30% It’s not hard to see why. In the UK, for example, consumers receive five billion nuisance calls each year, according to Ofcom…
Jan 7, 2021
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Trusted Communications: Predictions for 2021 — and Beyond

We’re all ready to put 2020 behind us. Pondering what 2021 holds is one way to do that — and a welcome distraction. Here are three ways that consumer trust in communications will evolve over the next 12 months. More than ever, your mobile number is your ID. Few things are as personal and as constant as a mobile number. Nearly everyone has their own, and they almost always keep it when changing service providers. Fraudsters are taking advantage of this by porting victims’ mobile numbers to…
Dec 22, 2020
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Put It in Writing: How Recruiters Can Create a Connection with Candidates through Short Code Messaging

The COVID-19 pandemic has forced us to take a closer look at virtually every aspect of our daily lives. The economy has become one of the pandemic’s leading issues, as health experts and government officials try to strike the very difficult balance between keeping the world running while also keeping it safe for the people who live in it. This balance can be especially difficult for job seekers and recruiters as they try to connect in meaningful, mutually beneficial ways while also staying safe…
Dec 22, 2020
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Mapping Out Your Retail Strategy for the Future: 7 Trends to Consider

2019 and 2020 saw retailers exploring using text messaging in addition to their email marketing. 2021 is likely to see SMS messaging supersede email messaging as retail’s gold standard for messaging channels. Texts have a 98 percent open rate and a conversion rate of 45 percent. By comparison, only 22 percent of B2C emails are opened and read. Kiehl’s actually found that 73 percent of consumers who signed up for text messages purchased a product within 6 months. Cliff Holsenbeck, Senior…
Dec 2, 2020
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Executive Broadcast, International Verification

As countries, such as the U.S. and Canada, implement SHAKEN-based Calling Number Verification Services, for verifying legitimate calls and rebuilding consumer trust in caller ID, the industry needs to consider the impact on international call traffic. The global economy connects billions of international calls daily, and geography cannot be an obstacle that presents a barrier to business engagement. To ensure businesses are not disadvantaged, there is a need for authoritative guidelines for…
Nov 30, 2020
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Omni-Channel Verification - Executive Broadcast

Consumer trust in communications must transcend all touch points – from voice to messaging to chatbot interactions. Trust should not be a nice-to-have, it should be an expectation. From technology vendors, service providers, messaging providers, enterprises, and regulators, how can the ecosystem collaborate to deliver trusted communications? Executive Speakers:      - Mike O’Brien—Chief Product Officer, ÎÞÓǶÌÊÓƵ      - Cary Cusumano—Customer…
Nov 25, 2020
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ÎÞÓǶÌÊÓƵ is a Digiday Technology Awards winner

Monetization and marketing are only as good as the technology platforms that fuel them. This year’s Digiday Technology Awards winners played foundational roles in enabling media companies and marketers to earn money from their content, reach their audiences and make the most of digital real estate. Successful brands and publishers turned to this year’s winners to reach their audiences where they were actively consuming content, to increase lifetime value and to serve them with the assets…
Nov 17, 2020

Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@ÎÞÓǶÌÊÓƵ.com

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This Just In: Squadron of Telecom Superheroes Face Off Against Villains Corrupting the Trusted Communications Ecosystem

Join the Legions of Superheroes Fighting Fraud and Solving Network Complexities by Downloading Identity Kit and Infographic that Break Down How These Superpowers are Saving the Day What’s the News: In the ever-expanding telecom universe, there are villains trying to corrupt the trusted communications ecosystem. For those ready to join the legion of Trusted Communication Superheroes, we are ready for you to take your place among us. Who’s Involved: These superheroes—each wielding unique…
Jul 21, 2022
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With Identity Emerging in Messaging Solutions, How Will the Industry Change?

Media Advisory ÎÞÓǶÌÊÓƵ SVP Chris Drake Joins Global Industry Professionals to Address Fraud-Limiting Solutions Designed to Stop Smishing, Spam and Other Unsolicited Communications During MEF Panel Session at Messaging & SMS World in London What: Sender identity is the root of much of the concerns surrounding fraud and customer experience but changing an established technical framework has proven difficult. Regulatory pressure and solutions are now driving new approaches to limit…
Jun 23, 2022
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How Can Businesses Reassure Their Customers That It’s OK to Pick Up the Phone?

ÎÞÓǶÌÊÓƵ and CTIA to Address What’s Being Done to Maintain the Integrity of Voice Calls During Panel Session at ITEXPO What:   For businesses, getting customers to answer their phones can be a challenge. A key reason? Consumers are tired of the endless barrage of illegal robocalls. So because of this, more than 75% of calls from unidentified or unfamiliar numbers go unanswered. While the deployment of the SHAKEN/STIR framework is helping turn the tide by mitigating spoofing and…
Jun 8, 2022
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AB Handshake Amps Up its Telephone Fraud Fighting Capabilities by Leveraging ÎÞÓǶÌÊÓƵ’s Intelligent Numbering Solution

With ÎÞÓǶÌÊÓƵ’s TruNumber Protect, AB Handshake Further Strengthens its Telecom Fraud Prevention Solutions with Greater Flexibility and Protection What’s the News: AB Handshake is leveraging ÎÞÓǶÌÊÓƵ TruNumber Protect intelligent numbering data to further enhance its fraud management system. TruNumber Protect provides a comprehensive database of high-risk and unallocated number ranges, which will now enable AB Handshake customers to pinpoint — and flag — potential fraudulent calls and…
Jun 7, 2022
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How Can We Safeguard the Booming Global Mobile Money Market from Fraudsters?

ÎÞÓǶÌÊÓƵ Discusses What FinTech Needs to Know About Protecting the Mobile Wallet During Upcoming CFCA Summer Education Event What: More consumers than ever before are turning to their mobile devices to conduct banking transactions via SMS and Rich Communications Services (RCS). In fact, the Global Mobile Money Market size was valued at USD 4.24 Billion in 2020 and is projected to reach USD 31.88 Billion by 2028, growing at a CAGR of 28.67% from 2021 to 2028. But, while the opportunity…
May 24, 2022
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How Can Telecom Operators Grow Their Businesses While Mitigating Risk?

May 17th Webinar Showcases How Fixed Asset Management Solutions Are Helping Service Providers Drive Financial Decisions and Compliance What: Service providers are under significant pressure to sustain revenue growth and profitability while delivering new digital services. At the same time, regulations, technology disruptions, intensifying competition and changing customer demands are also placing telecom operators at a financial and operational crossroads: How can they grow their…
May 17, 2022
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Toll-Free Calls to Benefit from Nation’s Robocall Mitigation Efforts

ÎÞÓǶÌÊÓƵ is the first RespOrg to join country’s SHAKEN ecosystem What’s the News: As part of its new policy, the Secure Telephony Identity Governance Authority (STI-GA) has approved ÎÞÓǶÌÊÓƵ as a responsible organization (RespOrg), allowing it to verify the identity of the businesses and contact center operators authorized to use toll-free telephone numbers on our RespOrg. This helps ensure that they receive the highest level of attestation under the STIR/SHAKEN framework, which can…
May 12, 2022